Software Asset Manager - Flexera/ServiceNow SAM Pro

Key Responsibilities :

- Manage the complete software asset lifecycle, including procurement, deployment, maintenance, renewal, and retirement.

- Maintain accurate software inventory, license entitlements, and compliance records.

- Monitor software license usage and identify compliance risks and cost-saving opportunities.

- Perform software license reconciliation and Effective License Position (ELP) analysis.

- Support software audits and vendor license compliance assessments.

- Manage software license agreements, renewals, subscriptions, and vendor contracts.

- Analyze software usage and recommend license optimization and reclamation.

- Work with IT, procurement, finance, legal, and security teams to ensure compliance.

- Manage software asset management tools such as ServiceNow SAM Pro, Flexera, Snow License Manager, or equivalent.

- Handle complex L3 issues, perform root-cause analysis, and implement corrective actions.

- Prepare reports and dashboards for software compliance, utilization, audit readiness, and cost optimization.

- Develop and improve SAM processes, policies, and governance frameworks.

Required Technical Skills :

- Strong experience in Software Asset Management (SAM).

- Knowledge of software licensing models, including subscription, perpetual, user-based, and device-based licensing.

- Experience with license compliance, entitlement management, software audits, and license reconciliation.

- Hands-on experience with SAM tools such as ServiceNow SAM Pro, Flexera, or Snow.

- Understanding of software publishers such as Microsoft, Oracle, IBM, Adobe, and VMware.

- Experience in software discovery, inventory management, and asset lifecycle management.

- Strong analytical, reporting, troubleshooting, and stakeholder management skills.

Preferred Qualifications :

- ITIL Foundation certification.

- ServiceNow SAM Pro or Flexera certification.

- Experience in enterprise IT asset management and software compliance.

- Knowledge of IT Asset Management (ITAM), CMDB, and procurement processes.