Software Consultant

About the Job

• As a Technical Consultant, you will play a client-facing, solution-oriented role responsible for designing, implementing, and optimizing Company's products within customer environments.

• This position requires strong consulting mindset, where you translate business requirements into scalable technical solutions and act as a trusted advisor to customers.

• You will work closely with customers, partners, delivery teams, and pre-sales to ensure successful solution design, deployment, and adoption, while driving business value.

Key Responsibilities

Solution Consulting & Design

• Engage with customers to understand business requirements and translate them into technical solution architectures

• Provide best practice recommendations aligned with telecom/contact center ecosystems

• Prepare solution design documents, architecture diagrams, and integration flows

• Support pre-sales teams with technical inputs, demos, and solution positioning

Implementation & Delivery

• Lead end-to-end implementation lifecycle including configuration, deployment, and go-live for Company Solutions in customer environments & company lab.

• Ensure high-quality delivery across multiple parallel projects

• Perform system integration across CRM, middleware, customer host, telecom platforms & others.

Customer Engagement

• Act as a primary technical point of contact for clients

• Collaborate with customer IT, business teams, and vendors

• Drive requirement workshops, SIT & UAT support, and production readiness

• Provide technical guidance and training to customer stakeholders

Troubleshooting & Optimization

• Diagnose and resolve complex application, integration, and infrastructure issues

• Optimize system performance and scalability

• Strong SQL and database troubleshooting skills with the ability to analyze transactional and application data for issue diagnosis and operational insights

• Basic knowledge of data analytics and system performance analysis for troubleshooting and reporting purposes

• Support post-go-live stabilization and continuous improvements

• Collaboration & Internal Alignment

• Work closely with Product, Engineering, and Support teams

• Provide feedback to improve product features and implementation processes

• Contribute to documentation, reusable frameworks, and knowledge base

Technical Skills & Experience

Core Requirements

• 4+ years of experience in telecom / contact center / enterprise application implementation

• Strong hands-on experience in:

• Java (Core Java, Servlets, JSP) or .NET (C#, VB.NET)

• Web services (REST/SOAP), APIs, and integrations

• Docker containerization

• Kubernetes (K8s) orchestration

• Terraform for Infrastructure as Code

• CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions, GitLab CI/CD, etc.)

• Hands-on experience deploying applications on AWS/Azure/GCP or any cloud platforms.

Experience with:

• Application servers: Tomcat, WebLogic, WebSphere, IIS

• Databases: Oracle / MSSQL / MySQL / PostGreSQL

• Windows/Linux environments

• Strong understanding of networking, load balancers, SSL certificates, reverse proxies, and application security

Preferred Skills

• Experience in telecom/contact center ecosystems

• Exposure to Avaya platforms, IVR systems, or omnichannel solutions

• Experience with monitoring and logging tools such as Prometheus, Grafana, ELK, or Splunk

• Knowledge of microservices architecture and API gateway technologies

• Exposure to hybrid cloud and DMZ-based enterprise deployments

Soft Skills

• Strong analytical and troubleshooting skills

• Excellent communication and stakeholder management abilities

• Ability to work independently in customer-facing environments

• Strong documentation and presentation skills

• Ability to manage multiple customer engagements simultaneously

Success Criteria

• Successful and timely project delivery

• Stable and scalable production deployments

• Reduced deployment effort through automation

• High customer satisfaction and adoption

• Minimal post-go-live issues and downtime

• Create strong customer connect for generation of cross sell & upsell opportunities

• Identify opportunities for product feature enhancements