Software Developer

Responsibilities:

• Deliver high-quality production support forcross-functional applications serving Wholesale Banking stakeholders.
• Oversee application availability, incidentmanagement, problem management, and capacity for systems within scope.
• Analyse, troubleshoot, and resolve incidents,problems, and user issues effectively.
• Coordinate incident communications, including SLA breaches, major incidents, and upstream or downstream issues, while keeping the team, manager, and department updated.
• Lead technical remediation in line with agreednon-functional requirements.
• Drive continuous improvement of services,processes, and tasks through automation.
• Ensure critical processes and procedures arefollowed and help define operational standards.
• Translate complex technical issues into clearlanguage for business users.
• Promote strong knowledge management practicesacross the team and organization.
• Collaborate with Level 1, Level 3, and development teams to resolve incidents, problems, and user issues within SLA and in line with the bank’s severity framework.
• Support event management activities, including patching
• Provide on-call support according to the teamroster.

Key Domain/ TechnicalSkills:

• Distributed technologies, including Unix/Linux,MQ, WebLogic, Java, Oracle, and Connect: Direct.
• Experience with monitoring tools such as Splunk, Geneos, and BMC Helix, TrueSight.
• Experience using batch schedulers such as Control-M, AutoSys, or Cron.
• Experience with host-to-host file transfer protocols such as SFTP.
• Strong automation skills, particularly in Unixshell scripting or Python.
• Hands-on experience writing and debugging scripts, code, and database queries.
• Knowledge of interfaces and messaging platforms.
• Strong troubleshooting skills for Java application performance issues.
• Strong understanding of web and mobile banking application architecture.
• Solid understanding of ITIL methodology.
• Knowledge of software engineering and change management practices.

Requirements:

• Bachelor’s degree in computer science or arelated discipline.
• At least 7 years of L2/L3 production support experience in Banking.
• Experience supporting Cash & Trade Management platforms in Wholesale Banking is an advantage.
• Previous experience in development or system administration (Linux, Unix, Oracle) is preferred, but candidates mustcurrently be working in an L2 or L3 support role.