Software Development Coordinator

Company Description

Serasa Experian is the first and largest Datatech in Brazil. We are a leader in intelligence solutions for risk and opportunity analysis, focusing on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and the best talent, we transform the uncertainty of risk into the best decision, helping people achieve their dreams and companies of all sizes and segments to prosper.

We have 22,000 people operating in 32 countries, and every day we invest in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. Headquartered in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index.

Job Description

• Continuously monitor production environments, ensuring high availability and performance of applications

• Track and communicate quality, productivity, and system health indicators to business and product stakeholders

• Lead and develop operations teams, promoting mentoring, feedback, and individual development plans (IDPs)

• Act in the prioritization of operational demands with product, engineering, and business teams

• Support the definition of architecture and technical decisions focused on resilience and observability

• Conduct root cause analysis (RCA) and lead continuous improvement initiatives based on metrics and incidents

• Monitor customer experience indicators (NPS, VOC), correlating them with the technical health of platforms

• Manage the complete operational delivery cycle: planning, execution, monitoring, and post-deployment

Qualifications

• Experience in monitoring environments and operating systems in production

• Solid knowledge of observability tools (e.g., Datadog, New Relic, Grafana, Dynatrace, or similar)

• Proficiency in SQL queries for operational data analysis and incident investigation

• Knowledge of SRE practices: SLOs, SLIs, SLAs, error budgets

• Experience in technical and people leadership

• Familiarity with NPS and VOC concepts applied to product quality

• Knowledge of software architecture (microservices, REST APIs, messaging)

• Experience with cloud environments (preferably AWS)

• Communication and stakeholder management skills

Preferred Qualifications

• Experience in the payment methods and/or marketplace segment

• Experience with cloud systems (AWS, Azure, or GCP)

• Cloud or SRE certifications

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and companies, in Brazil, we are more than 4,000 people working in diverse teams and specialties. Here, every skill and diversity complements each other, and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, prioritizing well-being.

We are dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.

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