Software Development Engineer, Amazon Customer Service
Summary
Builds self-service support tools for Amazon devices and digital products like Kindle, Fire TV, and Alexa, helping customers troubleshoot issues independently.
Description When a customer's Kindle won't sync, their Prime Video subscription charged them twice, or an audiobook never downloaded, they come to us. Nine times out of ten they would rather fix it themselves than wait for an agent - and our job is to make that possible. CX-STAR (Subscriptions, Troubleshooting, and Accounts Resolutions) builds the self-service support experience for Amazon's devices and digital products: Kindle, Fire TV, Echo, Alexa, Prime Video, Amazon Music, and Kindle Unlimi…