Software Engineer Associate - ServiceNow

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The ServiceNow Developer will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, ITAM and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Mgmt., and System Integrations.

Your Primary Responsibilities:

• • Assist in development and implementation of applications using ServiceNow platform capabilities

• • Develop and implement integrations and workflows, using Flow Designer, legacy Workflow, Integration HUB, and REST

• • Work closely with other senior engineers and product managers/Business System Analysts to understand detailed requirements and own your code to design, develop, test automation and delivery of high-quality products

• • Develop reusable code, review and improve test cases, and collaborate with internal teams to ensure test results meet expectations

• • Support execution of releases, product upgrades, modern technology deployments

• • Provide 2nd level ServiceNow support, resolve incidents, Process Management and Project Coordination

• • Perform peer reviews on the work of other team members, including the review of high-level designs, code, and test plans and results

• • Effective communication skills, both written and verbal, with the ability to describe technical solutions to internal and external team members

• • Experience with working in onshore/offshore team environment

Qualifications:

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• ServiceNow configuration, scripting, and problem-solving aptitude.
• Commitment to quality through testing and documentation.
• Strong collaboration and communication skills.
• Eagerness to learn new technologies and platform capabilities.
• Accountability, ownership, and a customer-focused mindset.

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.