Software Engineer, Associate ( Support )
Posted
Summary
Associate-level support engineer on Infor's ION API team, providing technical support to internal teams and external customers: investigating and diagnosing API issues, analyzing logs for root causes, documenting solutions, and collaborating with developers. Requires REST/API knowledge, basic programming (Java, Python, or C#), and US timezone availability.
We are seeking a skilled Development Support Engineer to join our ION API team. You will be the technical backbone supporting our internal and external customers, resolving complex issues and ensuring seamless API integration experiences.
- Provide technical support for ION API issues from internal teams and external customers
- Investigate, diagnose, and resolve customer-reported bugs and technical problems
- Analyze API logs and system behavior to identify root causes
- Document issues, solutions, and create knowledge base articles
- Collaborate with development teams to escalate and track complex issues
- Provide timely updates to customers regarding issue status and resolutions
- Participate in on-call support rotation as needed
- Monitor system performance and proactively identify potential issues
- Assist in testing new API features and releases
- 1+ years of technical support or development experience
- Strong understanding of APIs and REST principles
- Basic knowledge in at least one programming language (Java, Python, C#, or similar)
- Experience troubleshooting and debugging technical issues
- Excellent communication skills for both technical and non-technical audiences
- Available to work in US Timezone
- Problem-solving mindset with attention to detail
- Experience with ION API or similar enterprise API platforms
- Knowledge of enterprise software
- Experience with cloud platforms (AWS, Azure, GCP)
- Familiarity with ticketing systems
- Previous experience in a SaaS environment