Software Engineer (Java)
Posted
Summary
L2/L3 application support engineer in Singapore: troubleshooting escalated issues, log analysis, testing, data patches and SLA-driven incident ownership for Java-based service applications. Core tech: Java, SQL and scripting, with preferred exposure to Jira, AWS and Linux.
RESPONSIBILITIES
Troubleshoot, logs analysis, and perform diagnosis on the Issues/Problems/Defects escalated to the team.
Participate in testing and error reproduction.
Prepare solution and technical documents.
Monitoring of performance, response time and utilization of service application and its components.
Provide workaround, corrective fixes or data patches for Incidents/Problems.
Assist with data extraction requests.
Take ownership of the Incidents/Problems tickets until resolved, and follow-up to ensure it is resolved within the SLA.
Provide support during deployment activities.
Able to work and collaborate with all relevant parties, IT teams and users.
Able to identify improvements, come up with creative and effective solutions to identified system gaps.
Ability and willingness to work within tightly controlled policies and procedures.
EXPERIENCE 2 to 3 years experience working in IT industry and relevant experience in L2 and L3 Support (Java programming. Proven experience in performing system and data recovery Work with SQL queries and scripting. Familiar with Microsoft applications. Knowledge on the following is preferred: - Jira - Understanding of AWS Amazon Web Services - Linux
EXPERIENCE 2 to 3 years experience working in IT industry and relevant experience in L2 and L3 Support (Java programming. Proven experience in performing system and data recovery Work with SQL queries and scripting. Familiar with Microsoft applications. Knowledge on the following is preferred: - Jira - Understanding of AWS Amazon Web Services - Linux