Software Engineer

We are looking for a Software Engineer for our Global Product Support organization. The role involves issue investigation, root-cause analysis, technical documentation, and collaboration with engineering and support teams.

Role & responsibilities

• Troubleshoot complex software, application, system, and network issues.
• Perform root-cause analysis using logs, system data, and diagnostic tools.
• Develop scripts/tools for troubleshooting and automation.
• Support Linux, Windows Server, virtual machines, and network environments.
• Troubleshoot IP networking, switches, routers, and firewalls.
• Work with distributed systems, data processing, and messaging platforms.
• Clearly document issues, findings, resolutions, and technical procedures.
• Collaborate with Engineering, IT, and cross-functional teams to resolve issues.

Must-Have

• BS/MS in Computer Science, IT, Computer Engineering, or related field.
• 3+ years of experience in software support and troubleshooting.
• Programming/scripting experience in Python, Java, Shell, SQL, or R.
• Familiarity with Hadoop core services.
• Experience with Kafka, Flume, Solr, or similar messaging/data-processing systems.
• Hands-on experience with Linux Command Line.
• Experience with Microsoft Windows Server.
• Hands-on knowledge of IP networking, switches, routers, and firewalls.
• Experience with Virtual Machines.
• Good understanding of JSON and other file formats.

Good-to-Have

• Excellent communication, documentation, and analytical skills.
• Strong problem-solving skills and ability to troubleshoot complex systems.
• Experience with distributed systems or data pipelines.
• Experience developing automation and diagnostic tools.