Y Combinator Software Engineer - Platform
Summary
Assembled is a platform that orchestrates human agents and AI for customer support operations. The software engineer will work on the platform to help companies manage support workflows and AI-driven resolution tools.
About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled he…