Software Engineer – Professional Practice Contract
Summary
Entry-level 6-month graduate training contract (Spanish contrato formativo) at Aircall's Madrid office, hybrid 3 days/week. The hire builds, tests and ships backend features in TypeScript/Node.js (and some Python) on AWS, takes part in code reviews, learns production operations, gets hands-on with AI/LLM features, and may convert to a permanent role.
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
Madrid Office, hybrid (3 days per week in the office)
From day one you’ll have:
- A dedicated mentor from the team who meets with you regularly and guides your growth.
- An Individual Training Plan with a clear month-by-month path: you start by learning our product, codebase and practices, move on to supervised tasks, and finish by owning features end to end.
- A mid-term and a final review to track your progress, and a certificate of professional practice when the contract ends.
What you’ll do
- Build, test and ship backend features in TypeScript/Node.js (and some Python) running on AWS.
- Write clean, tested and maintainable code, and take part in code reviews.
- Learn to monitor and operate services in production: logs, metrics, alerts and incident follow-up.
- Work with product managers, designers and engineers to understand the problems our users face.
- Get hands-on with AI/LLM-powered features in a real production setting.
- By the end of the program, own a feature end to end, from design to production.
What we’re looking for
- A degree that qualifies you for the role (university degree, Master’s or Higher VET / FP Grado Superior) in Computer Science, Software Engineering, Telecommunications or a related field, completed within the last 3 years.
- You haven’t previously had more than 6 months of professional practice contracts in Spain for this degree.
- Solid programming fundamentals in at least one language (TypeScript/JavaScript, Python, Java, Go…), from your studies, personal projects, internships or hackathons.
- Basic knowledge of Git, REST APIs and databases.
- Curiosity, eagerness to learn and openness to feedback.
- Good communication skills in English (our working language).
Nice to have
- Exposure to cloud services (AWS, GCP or Azure), Docker or CI/CD.
- Projects involving LLMs, NLP or speech technologies.
- Some frontend experience (React).
Our tech stack
TypeScript/Node.js, Python, REST and GraphQL APIs, React, AWS (Serverless, EKS), PostgreSQL, DynamoDB, OpenSearch, Redis. You don’t need to know all of them; you’ll learn them here.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Skills
As published by greenhouse · 12 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (6)
- Preferred First Name optional
- LinkedIn Profile optional
- Website optional
- What is your desired salary?
- If you will require sponsorship please provide details on the type of sponsorship, timing of when you will require sponsorship, and any additional information that Aircall may need to know in determining whether or not we will be able to provide sponsorship. optional
- Have you previously completed a professional training contract (contrato formativo para la obtención de la práctica profesional) in Spain for the same qualification?
Pick from a list (5)
- Do you currently have the right to work in Spain?
- Do you currently live in Spain?
- Will you now or in the future require sponsorship to work for an employer in Spain?
- If you are currently residing outside the hiring location, are you willing to relocate for this role? optional
- This role is a hybrid role and requires some regular in office time. Are you comfortable with being in the office 3 days per week? optional
Written answers (1)
- Have you completed a university degree, vocational training qualification, or another officially recognized qualification relevant to this position? optional