Software Engineer (Workforce Operations)

• The Workforce Operations team is building AI agents to automate one of the most operationally complex parts of workforce management: running support in real time
• Today, workforce analysts spend their days monitoring live support volume, staffing, and performance, then making constant adjustments to keep coverage on track and response times fast
• We believe AI agents can assist with, and eventually autonomously make, many of these decisions—fundamentally changing how teams run their support operations
• This is a 0→1 product area built on top of Assembled’s core workforce management platform
• You’ll get the ownership and ambiguity of building something new, while working within a mature product with significant scale, existing complexity, and real customer workflows
• It’s an opportunity to figure out what an AI-native approach to workforce operations looks like—and build it for the real world from day one
• You’ll own problems end-to-end: from understanding how workforce teams make decisions today, through the data models and systems that power those decisions, to polished product experiences that customers rely on every day
• Building an AI agent for real-time workforce management that monitors support volume, staffing, and performance, identifies emerging problems, and recommends or takes action
• Giving the agent the context and tools it needs to make good decisions, combining live operational data, historical patterns, customer-specific policies, and the capabilities of Assembled’s WFM platform
• Designing the control and observability layer for autonomous operations, so workforce teams can understand what the agent sees, why it recommends an action, and when they want it to act automatically
• Evolving our core Workforce Operations product to support increasingly real-time and automated workflows at the scale and reliability our customers expect

Benefits

• Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
• Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
• Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
• Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
• Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
• Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.

• Have strong product judgment. You don’t just implement requirements; you ask what the user is trying to accomplish and help figure out the right solution
• Care about how systems behave in the real world. You think about reliability, edge cases, noisy data, and what happens when software is making decisions that affect a live operation
• Are a strong generalist. You move across the stack without ceremony and pick up new domains quickly. You care more about solving the problem than which layer it lives in
• Like turning ambiguity into working software. You’ve taken something where the product, technical architecture, or right abstraction wasn’t obvious and driven it to a real outcome
• Sweat the details. You’ve caught yourself fixing a misaligned pixel or rewriting an error message nobody asked you to, because shipping something sloppy bothers you
• Have shipped products end-to-end. You can point to something you helped take from idea to production, explain the product and technical tradeoffs you made, and tell us how customers responded
• Have 2+ years of experience building software products
• If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply
• Experience with real-time or data-intensive products. You’ve built systems where fresh data, reliability, and making sense of many changing signals matter
• Experience building AI agents or AI-powered products. You’ve thought about evaluation, observability, tool use, guardrails, or earning user trust in autonomous systems