Software Infrastructure Engineer (L3)
Posted
Summary
Software Infrastructure Engineer (L3) at GLORY in Hyderabad, building and maintaining software deployment/installation tools for Glory's self-service systems, administering bug-tracking systems, and triaging software issues by analyzing server and database logs. Core stack spans Windows and Linux servers, SQL, and web/cloud environments within Global Professional Services.
Role Purpose
Contribute with the necessary technical knowledge, within Global Professional Services, to the Design, Analysis, Creation, Test, Release and Distribution of different Software Tools to facilitate the Installation, Configuration and Maintenance of Glory Software Products. These activities will predominantly cover Glory Self-Service Business, however the role will also cover Support and Maintenance of Global Software Bug Tracking Systems, as well as Triage Analysis and Diagnostic Process of Software Issues relevant to Professional Services team. The role may include other activities that include Infrastructure Support for other Glory Teams, either global or regional, or occasional Customer Support.
- End to End control (from Design to Maintenance) of Software Tools created to deploy Glory’s Self-Service Systems in internal or Customer environments. The Tools include tasks such as full installation of OS, OS Updates, system drivers, system settings, external tools and Glory’s middleware or Glory’s applications.
- Administration and Maintenance of Bug Tracking System. This task would include regular updates of new versions and creation of customized scripts and reports as needed, Maintenance of System Settings, and Management of Users and Projects Profiles.
- Investigate reported issues through analysis of application server logs, database logs, Windows and Linux server logs.
- Recreate minor field problems for verification and analysis enabling quick resolution for customers or for further escalation as needed.
- Perform software testing to confirm resolution of fixed issues and verification of new product releases.
- Work with Hardware Product Support groups to resolve Glory software issues.
- Work with Regional Connectivity and Engineering Teams to confirm and prioritize issues for the development roadmap.
- Provide software support expertise to internal Glory or external Associates for software products developed and marketed by Glory Global Solutions.
- Write or help Technical Writers to produce end-user product documentation.
- Prepare information for software releases to Glory Regional Connectivity Groups.
- Prepare training materials for use by Glory Software Team and regional Connectivity Groups.
- Supports other activities of the Global Professional Services Team as assigned.
REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
· Degree Qualified or equivalent; Computer Science/Engineering
REQUIRED SKILLS AND EXPERIENCE
- Extensive IT skills for the installation and testing of complex software solutions in Windows and Linux environments as well as Web/Cloud environments.
- Broad SQL skills with the ability to develop custom scripts and reports in external tools.
- Experience with SQL infrastructure and maintenance.
- Software development experience in Java, C++ or .NET is highly desired.
- Network security (SSL cryptography) and AD identity management knowledge is strongly preferred.
- Experience in software and firmware testing.
- Familiarity with High Availability / Disaster Recovery Concepts such as load balancing, failover and experience with Application Servers highly desirable.
- Excellent problem-solving and analytical skills.
- Excellent written, oral, and interpersonal skills.
- Excellent numeric skills and the ability to present complex data in an understandable way.
- Experience of working in an international team/support environment.
- Ability to travel is up to 20%, including internationally.
- Able to work as part of a distributed virtual team across multiple time zones, languages (principal language English) and cultures.
REQUIRED COMPETENCIES
General Characteristics
- Has Understands how own work contributes toward company objectives and readily accepts additional projects/tasks
- Effectively balances/prioritises workload to achieve goals
- Learns from mistakes
- Embraces change; accepting of new ideas, methods, ways of work
Technical Ability
- Has a good understanding of the teams’ technical abilities and how to apply own skills to their work.
- Adopts a logical and methodical approach to their work; is flexible.
- Constantly learning to improve knowledge and develop/establish technical expertise.
- Is developing/has developed specialised competence in a specific area; assists with other tasks.
Managerial Accountability
- No managerial responsibility required at this level.
Achieving High Performance
- Receives instruction on specific objectives.
- Receives direction on unconventional and/or complex problems/solutions.
- Receives a thorough review of completed work for application of sound professional judgement.
Collaboration/Teamwork
- A good level of written and verbal communication skills; can adapt approach/style of communication in different situations.
- respected by the team; effectively contributing and plays a key part in the team.
- Can assist with client, customer/other contacts; communicates well pertaining to specific assignments or meetings.
Innovation
- Consistently demonstrates initiative and creativity in their work.
- Displays ability to analyse impact of their ideas and solutions.
- Continually looks for new/improved ways to accomplish tasks; challenges the norm
Integrity
- Demonstrates knowledge and understanding of the behaviours and principles that guide desired actions.
- Consistently provides timely, quality decisions within given parameters and procedures with minimal support.
- Is open and honest about mistakes; learns from experience and consistently delivers improved results.
Analytical Thinking
- Technically competent and familiar with technology.
- Consistently applies logic and works in a methodical manner.
- Uses trusted/known methods to find effective solutions; seeks input as needed.
- Can solve moderate/complex problems in sphere of work.
- Strives to take ownership of a problem to find effective solutions; may need assistance to find alternative/adequate solutions.
- Takes time to understand and evaluate requirements; seeking input when in doubt.
Personal Development
- Understands how own work contributes toward company objectives and readily accepts additional projects/tasks.
- Effectively balances/prioritises workload to achieve goals.
- Learns from mistakes.
- Embraces change; accepting of new ideas, methods, ways of work.