Software Integration Architect - ServiceNow Architect
The Enterprise Development & Integration department supports enterprise technologies, software development, systems integration, and digital solutions that enable operational excellence and advancement of institutional goals. The Software Integration Architect for ServiceNow plays a critical role in designing, developing, and optimizing enterprise platform solutions that support these objectives.
At UT MD Anderson, the Software Integration Architect for ServiceNow provides senior-level architectural leadership across ServiceNow modules, drives enterprise technology initiatives, and ensures scalable platform solutions align with organizational goals and industry best practices. The Software Integration Architect for ServiceNow collaborates with technical teams, business stakeholders, and platform partners to support governance, innovation, and long-term platform success.
The ideal candidate possesses a bachelor's degree and significant experience as a ServiceNow developer and architect with expertise across multiple ServiceNow modules. Preferred qualifications include experience leading full platform implementations, strong integration architecture knowledge, executive stakeholder engagement skills, platform governance experience, and ServiceNow certifications such as CSA, CAD, CIS specializations, and Certified Technical Architect (CTA).
Minimum $146,500 – Midpoint $183,000– Maximum $219,500
Work Location\: Hybrid onsite/remote
Responsibilities
Resource Management
• Provide and articulate resource requirements for information system projects.
• Analyze project risks and potential institutional impacts.
• Present project information to the appropriate IS Steering Team and related Work Groups.
• Support informed decision-making regarding enterprise technology investments and priorities.
People Management
• Manage staff to ensure appropriate human resources are available to meet established priorities.
• Schedule and allocate personnel resources effectively.
• Communicate frequently with management to maintain consistent service levels.
• Support team performance and operational effectiveness.
Financial Management
• Participate in fiscal responsibility activities related to assigned projects and systems.
• Support budget performance for acquisition, development, installation, implementation, and maintenance efforts.
• Contribute to financial planning and resource utilization decisions.
Systems & Infrastructure Management
• Design, develop, and optimize scalable ServiceNow solutions across multiple modules.
• Evaluate new technologies, software, vendors, architecture patterns, and services.
• Identify opportunities for new solutions and applications supporting institutional goals and strategies.
• Lead ServiceNow platform architecture, integration strategy, scalability planning, and governance initiatives.
• Support enterprise development and technologies utilized across UT MD Anderson.
Customer Relationship Management & Leadership
• Meet with users to assess service quality and identify business needs.
• Resolve customer issues related to products and services.
• Translate business requirements into technical platform designs.
• Lead solution reviews and mentor developers and administrators.
• Collaborate with ServiceNow on roadmap, licensing, upgrade planning, platform standards, technical debt management, and instance health.
• Perform other duties as assigned by the Director, Enterprise Development and Integration.