Software Manager

The Software Manager provides technical leadership, people management, delivery oversight, and second-level applications support for the ministry’s software development, business intelligence, and key business applications. This role leads a team of Software Developers and BI Developers and is responsible for ensuring the predictability, quality, and velocity of development and integration work, while also ensuring effective second-level support for critical applications.

The role focuses on system integration, data flow, platform stability, and application support across enterprise systems rather than large-scale custom application development. The role provides second-level support for key business applications, including POS systems, CRM, and the Intranet, resolving issues escalated beyond first-line support and coordinating with vendors or other technical teams where required. While occasional custom or edge applications may be required, the primary emphasis is on reliable applications, well-governed integrations, and high-quality solutions aligned with ministry standards.

This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

Responsibilities

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second mile mindset.
• Prioritize personal integrity in all interactions and assignments.
• Oversee and promote the spiritual, personal, and professional development of all team members being led.

Leadership & Team Management

• Lead, mentor, and develop a team of Software Developers and BI Developers, fostering a culture of accountability, collaboration, and continuous improvement
• Set clear priorities, expectations, and performance goals aligned with ministry objectives
• Support cross-training and skill development to reduce single points of failure
• Provide occasional oversight and direction for short-term contract staff

Delivery, Velocity & Quality

• Ensure consistent delivery with a strong emphasis on velocity, predictability, and quality
• Establish and enforce development standards, best practices, and code quality expectations
• Oversee estimation, sprint planning, and backlog prioritization using ClickUp for task and work management
• Identify risks early and proactively address delivery, quality, or capacity concerns

Technical Oversight & Integration

• Provide technical leadership for system integrations across platforms including:
  • .NET-based services, Dynamics 365, SAP, Postgres and SQL Server databases
  • Power BI and data warehouse solutions
• Ensure integrations are secure, reliable, scalable, and well-documented
• Guide architectural decisions related to integration patterns, data flow, and system interoperability
• Oversee occasional development of small custom applications or web-based applets that support ministry operations

Applications Support

• Own and coordinate second-level support for key business applications, including POS systems, CRM, and the Intranet
• Investigate and resolve application incidents and problems escalated from first-line support, including functional, integration, data, configuration, and access-related issues
• Prioritize support issues according to business impact and urgency, ensuring timely communication with users and stakeholders
• Coordinate escalations with software vendors, infrastructure teams, and other technical partners, and drive issues through to resolution
• Perform root-cause analysis for recurring or high-impact incidents and ensure corrective or preventive actions are implemented
• Maintain appropriate application support documentation, known-error information, and knowledge transfer to strengthen first-line support and reduce repeat escalations
• Support application releases, upgrades, configuration changes, and testing to protect service stability and business continuity

BI & Data Enablement

• Partner with BI developers to ensure accurate, timely, and well-modeled data for reporting and analytics
• Promote consistent data definitions and integration practices that support a single, authoritative data source, including support of data dictionary definitions
• Enable leadership decision-making through reliable and high-quality data solutions

Process & Methodology

• Champion Agile methodologies, including iterative delivery, continuous feedback, and incremental improvement
• Continuously refining development and integration processes to improve efficiency and outcomes
• Collaborate with stakeholders to align technical delivery with business needs
• And all other duties and responsibilities assigned by management.