Meet the Team

Cisco IT is seeking a Software QA Analyst to join the Commerce Quote to Order team. Our team focuses on delivering scalable solutions for digital transformation and enhancing Cisco's commercial platforms, playing a critical role in the technology that powers our global business operations.

Your Impact

In this role, you will collaborate with cross-functional teams to improve processes, manage data, and develop features for complex commerce processes. You will be instrumental in ensuring end-to-end product quality by driving systematic testing and implementing robust, future-ready automation strategies.

• Design, build, and test software products, focusing on reliability, availability, latency, and performance through systematic and automated approaches.
• Develop, maintain, and execute comprehensive software design plans, automated scripts, and test frameworks to facilitate quality gates throughout the software development lifecycle.
• Conduct root-cause analysis on software product bugs and escaped defects to provide risk assessments and collaborate with product managers to resolve design issues.
• Apply risk-based analysis to software integration points to mitigate risks and ensure high-quality functionality across the platform.
• Document test plans, release notes, and bug reports while mentoring peers and engineering interns to foster technical excellence and productive working relationships.
  

Minimum Qualifications

• Education & Experience: Bachelor's or Master’s degree in Engineering, or a related field, with 4–9 years of hands-on software quality assurance and testing experience.
• Automation & AI Testing: Strong, demonstrable hands-on experience building and maintaining test automation frameworks (such as Robot, Playwright, WebDriver.io, or Selenium) and leveraging AI-driven testing tools or methodologies.
• Technical Expertise: Demonstrated expertise in debugging complex software systems, conducting API testing, and performing database validation.
• Core QA Competencies: Proven ability to apply systematic and risk-based testing approaches to ensure end-to-end product reliability, performance, and scalability.
  

Preferred Qualifications

• Domain Expertise: Extensive experience in Quote-to-Order (Q2O), eCommerce, or complex commercial business platforms, with a deep understanding of enterprise system integrations and end-to-end workflows.
• Strategic Acumen: Proven ability to analyze upstream and downstream impacts of system changes within large-scale distributed architectures, providing strategic recommendations to enhance platform resilience.
• Leadership & Mentorship: Demonstrated success acting as a technical mentor or lead for peers and interns, fostering technical excellence, code quality, and collaborative teamwork across cross-functional groups.
• Advanced Automation & CI/CD: Advanced proficiency in integrating test automation suites into CI/CD pipelines to establish robust quality gates throughout the software development lifecycle.
• Communication & Collaboration: Ability to communicate technical risks, root-cause analyses, and quality metrics clearly to product managers and cross-functional stakeholders.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Disclaimer

To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:

• be in direct response to an application you have submitted through the company career site
• begin with screening or an interview
• originate from a Cisco email address, and
• be conducted across email, phone, or WebEx

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