Software Support Advisor

Salary: £28,000 - 28,000 per year

Requirements:

• Previous experience within a Technical Support role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal
• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail
• A full driving licence and access to own vehicle

Responsibilities:

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

Technologies:

• Support

More:

We are a provider of software solutions based in Dursley, offering a Software Support Advisor role in a close-knit team. The position is predominantly office-based, with 4 days in the office and 1 day per week working from home, and access to your own transport is required due to the office location. We offer a salary of £28,000 plus bonus and benefits, including annual profit share bonus, health benefits, 25 days annual leave plus bank holidays, good pension and healthcare schemes, and a commitment to employee development as an Investor in People. The role is generally Monday to Friday, 9am to 6pm.

last updated 36 week of 2026