Software Support Analyst (SQL / PowerShell)

Do you enjoy solving software issues rather than resetting passwords?

We're partnering with a large enterprise organisation to recruit a Software Support Analyst to support business-critical applications used across a complex, multi-site environment.

This is a hands-on technical support role where you'll investigate software issues, work with SQL and PowerShell, support system integrations and APIs, and play an important role in keeping critical applications running smoothly.

If you enjoy troubleshooting, analysing data and getting to the root cause of technical issues, we'd love to hear from you.

What you'll be doing

• Provide Level 2 support across a range of enterprise software applications.
• Investigate and resolve software incidents, ensuring systems remain available and performing well.
• Write and troubleshoot SQL queries, joins, data validation and database refreshes.
• Use PowerShell to automate tasks and improve support processes.
• Support APIs, integrations and data flows between enterprise systems.
• Perform root cause analysis and contribute to ongoing problem management.
• Assist with software upgrades, system enhancements and new implementations.
• Maintain technical documentation and identify opportunities to improve service delivery.

Technologies you'll work with

• SQL Server
• PowerShell
• Enterprise Applications
• APIs & System Integrations
• Windows Server
• Active Directory
• ITIL Service Management

About you

We're looking for someone who enjoys solving technical problems and can confidently work across software, data and applications.

You'll ideally have:

• Strong SQL skills, including writing queries, joins, troubleshooting and data validation.
• Experience using PowerShell for scripting or automation.
• Experience supporting enterprise or business-critical applications.
• Exposure to APIs, integrations or system interfaces.
• Excellent troubleshooting and analytical skills.
• Strong communication skills with a genuine focus on customer service.

Why join?

• Work in a large enterprise environment supporting business-critical applications.
• Hands-on technical role with exposure to SQL, PowerShell, APIs and integrations.
• Supportive team with a strong focus on collaboration and knowledge sharing.
• Opportunity to broaden your technical skills across a diverse application landscape.
• Perth CBD location

If you're someone who enjoys solving technical problems, working with SQL and supporting enterprise software, we'd love to hear from you. Call Jelissa on 0415430303.