Software Support Consultant
Description
What You Bring
Open to fresh graduates and candidates with up to 2 years of experience in software support, preferably in business solutions (e.g., accounting systems, ERP, or SaaS platforms).
Thinks logically and approaches problems with a critical, analytical mindset
Demonstrates discipline and stays organized to deliver high-quality work on time
Manages multiple priorities, takes initiative, and follows through with minimal supervision
Embraces a growth mindset—eager to learn, improve, and support others' growth
Takes proactive steps and thrives in a fast-paced, team-oriented support environment
What You'll Do
Provide timely customer support via email, chat, phone, and remote assistance.
Troubleshoot and resolve technical and functional software issues.
Record, track, and document customer concerns in the ticketing system.
Coordinate issue escalations, test fixes, and verify resolutions.
Recommend relevant add-ons and modules to customers.
Maintain support documentation and contribute to knowledge sharing and process improvements.
Assist with reports, status updates, and team initiatives.
Perform other duties as assigned by the Company.
Benefits
Allowances
Yearly Appraisal
Retirement Plan
AND MORE!