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Software Support Engineer 2 - Bangalore/ Hyderabad

This position is no longer accepting applications(closed Aug 16, 2026).

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The award-winning Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and harness the power of AI with secure, scalable connectivity. Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organisations of all sizes achieve agility, efficiency, and innovation at scale. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out or visit our Boomi Careers page to learn more.

What you’ll do:
  • Provide exceptional engagement for our customer’s initial contact with the Global Customer Support team
  • Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
  • Acknowledge customer’s concerns, empathizing and analyzing the information they’ve provided, and asking questions that refine your initial analysis
  • Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration is necessary
  • Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.

*Work hours: 5:30pm - 2:30am IST (8am - 5pm ET) (Monday - Friday); on-call rotations; hours flexibility

The experience you bring:
  • 2-4 years of Software Support experience out of which 1-2 years customer facing experience mandatory.
  • Ability to explain technical details to both technical and non-technical audiences
  • Basic knowledge of programming and scripting languages, such as Java, React, Groovy, Java Script
  • Basic knowledge of Windows and Linux OS
  • Basic knowledge of cloud-based software applications, (including installation, administration, and troubleshooting)
  • Able to show patience, empathy, and compassion
  • Passion for problem solving, continuous learning, and staying up to date on new technology and trends
  • Ability to work an on-call rotation
Bonus points if you have:
  • Boomi platform certifications and/or knowledge
  • Windows and Linux OS experience
  • Cloud-based software application experience, including installation, administration, and troubleshooting
  • Ability to analyze error logs for Java programs, Windows OS, Linux OS
  • Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
  • Advanced knowledge of performance tuning techniques and tools
  • Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
  • Understanding of database administration
  • Understanding of network fundamentals, including network trace analysis
  • API design and development experience
  • Thorough understanding of how data is transmitted securely across the network
  • NetSuite, Salesforce, Hadoop, Linux system administration
  • Knowledge of Postman and OAuth 2.0
  • IT Consultant or Software Developer experience

#LI-ML1

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

Boomi strives to create an inclusive and accessible environment for candidates and employees. All employment decisions are based on business needs, job requirements, and individual qualifications.

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Location

  • Pronouns choose one · optional
  • How did you learn about this job opening? choose one
  • LinkedIn profile optional
  • What is your mailing address? (Street address, City, State/Province, Postal/Zip Code, etc)
  • Please list your most recent Employer here.
  • Are you currently eligible to work in the country to which you are applying? If so, you will be asked to provide documentation. choose one
  • Do you now or in the future require visa sponsorship to continue working in that country? choose one
  • In which languages are you able to communicate effectively at a professional level, both verbally and in writing? choose any
  • Do you have a relationship with an existing Boomi employee that would warrant review and approvals from Human Resources? Select all that would apply in the list below or select None. Please note, referrals and acquaintances do not apply in this scenario. choose any
  • If you need any accommodations during the application or interview process, please let us know how we can best support you. optional
  • When you apply to a job on this site, the personal data contained in your application will be collected by Boomi LP, its subsidiaries and affiliates (“Boomi”) and can be contacted for privacy related matters by emailing privacy@boomi.com. Boomi respects your privacy and will treat your personal information as confidential. We will use and share your personal information as described in our applicant privacy policy where you will also find additional information about your rights as a data subject. When you apply for a job at Boomi, we will ask you to provide us with personal information about yourself, to evaluate your application. If this information is not provided, our ability to consider you as a candidate may be limited. You may also provide us with your personal information that we have not specifically requested (for example, your CV may contain information about your hobbies and social preferences). All information is provided on a voluntary basis and you determine the extent of information that you provide Boomi. Your personal data will be shared with other third parties, including Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Boomi to help manage its recruitment and hiring process on our behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site, as set out in the applicable privacy policy. Greenhouse, Inc. is certified under the Data Privacy Framework to ensure compliance with the GDPR. Before you join our video interview, we perform a plausibility check to verify your identity with the help of Imper.ai. Your personal data will be retained by Boomi for three months in this case. In case of other personal data related to your application, this will be stored by Boomi for 12 months (from the date of closing the relevant job opening) or longer where Boomi determines it is necessary subject to applicable employment and anti-discrimination laws. For further details, please see our Privacy Notice for Job Applicants: https://boomi.com/privacy-notice-for-job-applicants/ choose one

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