Software Support Engineer (Python / Django & React.js)
Salary: ฿40,000 – ฿55,000 per month
Job Description
Monitor application health and performance, proactively identify and flag issues before they impact users.
Diagnose, debug, and resolve software defects across the front-end (React.js) and back-end (Django Rest Framework) stack.
Apply platform configuration changes to meet evolving requirements; escalate anything beyond configuration to the core development team.
Manage and prioritize incoming support tickets, ensuring SLA adherence on response and resolution times.
Perform routine maintenance, patches, minor updates, database health checks to keep the application stable and secure.
Act as the liaison between the various company stakeholders and the vendor core engineering team for escalations, bug reports, and feature requests.
Maintain support documentation, a known-issues log, and resolution runbooks for recurring queries.
Provide first-level guidance/training to end users on platform usage where needed.
Stay current on platform updates and releases to support users effectively.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 3 years of experience in developer, application support, maintenance, or a similar role ( must be able to read and debug code).
Working knowledge of React.js and Django Rest Framework (DRF)
Familiarity with RESTful APIs and how front-end/back-end components interact.
Experience with PostgreSQL or other relational databases — able to run and interpret queries for diagnostics.
Familiarity with a ticketing/support tool (e.g. Freshdesk, Zendesk, Jira Service Management).
Basic understanding of Git/version control.
Strong troubleshooting skills and attention to detail.
Fluent in English
Based in Thailand; able to work local business hours and coordinate with the India-based core team.
Comfortable working independently, managing priorities across multiple concurrent support queries.
Customer-service orientation
Familiarity with cloud platforms (AWS or similar) is a plus.