Software Support Engineer （ソフトウェアサポートエンジニア）
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Role Overview
As a Software Support Engineer (SSE) at ASM, you will play a critical role in ensuring the reliability of our software in customer environments and developing customer-specific solutions. You will work closely with field teams and customers to identify and resolve issues quickly, support host automation, and contribute to feature development based on customer specification
Key Responsibilities (in order of priority)
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Customer Software Reliability
- Rapidly identify, troubleshoot, and resolve software issues in customer environments.
- Collaborate with field support engineers to manage escalations and ensure timely resolution.
- Collect and analyze system data from field tools to support root cause analysis and continuous improvement.
- Work with QA and support teams to document and replicate bugs for regression testing.
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Customer-Specific Feature Development
- Review and interpret customer specifications to support feature development and customization.
- Assist in the design and implementation of small-scale features tailored to customer needs.
- Provide technical feedback and clarification during specification and requirement discussions.
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Field Support and Host Automation
- Provide online support for host automation and interface-related issues.
- Assist customers with software upgrades and qualification of new versions.
- Act as the voice of the customer within internal teams, aligning priorities and expectations.
Minimum Qualifications
- Strong analytical and problem-solving skills.
- Proficiency in one or more general-purpose programming languages (e.g., C++, C#).
- Ability to read and debug code using IDEs and debugging tools.
Preferred Qualifications
- Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or related field.
- 10+ years of experience in software troubleshooting and support.
- Experience in one or more of the following areas:
- Machine control software (especially for semiconductor equipment)
- Windows and real-time operating systems
- Multi-threaded and real-time applications
- GUI development
- Device drivers and interrupt-driven software
- Networking, data communications, and EtherCAT
- Complex scheduling algorithms and deadlock avoidance
- Software development tools (e.g., debuggers, version control, build systems)
- Understanding and translating software functionality across systems
- Reading and interpreting software documentation, APIs, and interface specifications
職務概要
このポジションでは、ASMの半導体製造装置に搭載されるソフトウェアの信頼性向上と、顧客固有のニーズに対応するカスタマイズ開発を担当します。現場での課題解決を通じて、顧客満足度の向上と製品品質の維持に貢献していただきます。
主な業務内容（優先順位順）
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顧客向けソフトウェアの信頼性向上
- 顧客現場で発生するソフトウェアの不具合を迅速に特定・修正
- フィールドエンジニアやQAチームと連携し、再現性のあるバグを回帰テストに追加
- 顧客装置のソフトウェアアップグレードと検証支援
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顧客固有の機能開発・カスタマイズ対応
- 顧客仕様書のレビューと技術的なフィードバック
- 小規模な機能追加や改善の設計・実装
- 顧客との仕様調整および要件定義支援
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現場サポートおよびデータ収集
- ホストオートメーション（オンライン接続）の技術支援
- フィールド装置からのログ・データ収集と分析
- エスカレーション対応および技術的な問題解決
応募資格（必須）
- 優れた分析力と問題解決能力
- C++、C#などの汎用プログラミング言語によるソフトウェア開発経験
- コードの読解力とIDE／デバッガを用いたステップ実行スキル
歓迎する経験・スキル
- コンピュータサイエンス／コンピュータエンジニアリング等の学位
- ソフトウェア問題解決に関する10年以上の実務経験
- 以下のいずれかの経験がある方を歓迎：
- 半導体装置を含む機械制御ソフトウェアの開発
- WindowsおよびリアルタイムOSでの開発
- マルチスレッド／リアルタイムアプリケーション
- GUI開発
- デバイスドライバや割り込み処理ソフトウェア
- ネットワーク通信、EtherCAT
- デッドロック回避を含む複雑なスケジューリングアルゴリズム
- ソフトウェア開発ツール（デバッガ、構成管理ツールなど）の使用経験
- API仕様書や通信インターフェース仕様の理解力
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.