Software Support L2 Engineer (human)

Your Mission & Challenges Provide Level 2 technical support for deployed software, including investigation and resolution of bugs, performance issues, communication failures, and configuration problems. Perform root cause analysis (RCA) for customer-reported issues and document findings, corrective actions, and preventive measures. Analyze application, system, robot controller, and network logs to identify software and hardware-related issues. Reproduce, document, and validate complex issues in…