Software Support Leader

Salary: ฿50,000 – ฿70,000 per month

Job Responsibilities:

1. Support Team Leadership

• Lead and mentor support engineers.

• Set performance standards and KPIs.

2. Technical Troubleshooting

• Resolve escalated technical issues.

• Analyse logs and system data to diagnose problems.

• Document solutions for knowledge base.

3. Process Improvement

• Customer communication.

• Optimise support workflows.

• Implement best practices for ticket management.

4. Cross-Team Collaboration

• Work with Dev team on defect prioritisation.

• Provide customer feedback to Product team.
  

Qualifications:

• Education: Bachelor’s degree in Computer Science, IT or related.

• 5+ years in software support, 2+ years in leadership role.

• Hold a Certificate of ITIL, and AWS/Cloud certs.

• Retail / Distribution systems experience preferred

• Proficient in "SQL / Database Troubleshooting.

• Experienced in API/Integration support, Ticketing systems (Jira)

• Team motivation and coaching.

• Process documentation.

• Service-Minded, Detail-Oriented, Solid Problem-Solving and Communication Skills