Software Support & Product Specialist
This role is pivotal in ensuring client satisfaction and product excellence. You will act as the primary point of contact for users, providing technical support, guidance, and product-related insights to ensure an optimal customer experience.
Key Responsibilities
- Provide first-line technical support to clients, addressing inquiries and resolving software-related issues in a timely and professional manner on products ERP/HRMS.
- Conduct onboarding sessions and user training to support effective product adoption.
- Document and report bugs or enhancement requests to the product and development teams.
- Solve client’s problems remotely or on site
- Improves system performance by identifying problems; recommending changes
- Maintain and update user guides, FAQs, and knowledge base documentation.
- Collaborate with internal teams to ensure client satisfaction and quick ticket resolution
- Support software testing efforts, particularly for new features and version updates.
Qualifications & Experience:
- Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
- 1–5 years of experience in software support, customer success, or a similar role.
- Strong verbal and written communication skills in Arabic , english.
- Experience with enterprise software (ERP, HRMS, POS, etc.) is an advantage.
- Knowledge in SQL 2008 and above
Skills & Attributes:
- Strong problem-solving and analytical skills.
- Ability to manage multiple tasks and prioritize effectively.
- Team-oriented with a high level of professionalism and customer service mindset.
- Proactive approach to continuous learning and knowledge sharing.
How to Apply
Interested candidates are invited to send their CV to ncscv@nassaroffice.com with the subject line: Application – Software Support & Product Specialist.