Software Support Specialist
Salary: $36 – $40 per hour + On call allowance
Everlink is looking for a Software Support Specialist to join our Tauranga team and provide technical support across our software and connected systems.
Our core platform, Clarity, is Everlink’s own cloud-based fuel management software. It helps customers manage and monitor fuel systems, transactions, users, assets, tank levels, alerts and reporting.
This is a customer-facing role for someone who enjoys working through technical issues, understanding what is happening behind the scenes, and finding the right solution.
The role
You’ll become a key technical member of our Support team, with a particular focus on Clarity and our legacy Everlink software.
You’ll work directly with customers and distributors to troubleshoot software, data, configuration, reporting and integration issues. Where deeper investigation is needed, you’ll work closely with our Software team to provide clear information, progress issues and keep customers informed.
While your main focus will be software, you’ll also contribute to wider Support coverage. This includes helping with incoming support requests during busy periods, stepping in with general support and triage when needed, and participating in the shared after-hours on-call roster for urgent issues.
What you’ll be doing
Troubleshoot software, data, configuration and reporting issues to identify the cause and resolve them where possible.
Gather clear technical information before escalating more complex issues.
Work closely with our Software team to progress bugs and technical investigations.
Take ownership of customer issues and keep customers informed through to resolution.
Maintain accurate support records and contribute to useful troubleshooting documentation.
Identify recurring issues and opportunities to improve the support experience.
Help with wider Support coverage
Participate in the shared after-hours on-call roster.
What we’re looking for
You’ll ideally have experience supporting software, cloud platforms or other technically complex systems.
What matters most is your ability to think logically, communicate clearly with customers, and take ownership of issues through to resolution.
Experience or working knowledge in some of the following would be useful:
SaaS or cloud software support
Technical customer support
Data and reporting troubleshooting
Basic SQL or database knowledge
APIs and software integrations
Logs, diagnostics or monitoring tools
Connected devices, IoT or networking
CRM or ticket-management systems
You don’t need to be a software developer. What we’re looking for is someone with strong technical aptitude, experience picking up new systems, and a track record of providing solid technical support. You’ll be curious, logical and keen to build deeper software support capability.
About Everlink
Everlink is a New Zealand-owned technology company based in Tauranga.
We design and manufacture our own connected hardware and develop our own cloud software to help organisations control, monitor and understand fuel and other critical liquids used in their operations.
Our technology is used by customers across New Zealand and international markets, with product development, software, manufacturing and support all working closely together from our Tauranga base.
Everlink is growing, and we’re strengthening our teams and capability to support future scale, improve the customer experience and continue developing our technology.
Why join us?
You’ll join a practical, close-knit team and have the opportunity to build deeper software support capability while gaining exposure to hardware, integrations and connected technology.
Because Clarity is developed in-house, you’ll work directly with the people building the platform and gain deeper technical exposure than you would in many traditional support roles.
You’ll also have the opportunity to make a real impact, help shape how Support develops, and become a key contributor within a growing technology business.
Benefits include:
Competitive salary
Additional on-call allowance
Southern Cross health insurance
Birthday leave
Supportive close-knit team environment
Life in Tauranga
The role is based in our Tauranga office.
Tauranga offers easy access to Mount Maunganui, beaches, coastal walks and mountain biking, with the wider Bay of Plenty right on your doorstep. It also keeps you well connected to Auckland, Hamilton and Rotorua.
For anyone considering a move, it’s a great place to live and work, with plenty to do outside the office and a lifestyle that’s hard to beat.
Apply
If you enjoy solving technical issues, helping customers and want to build deeper experience in software support, we’d like to hear from you.
Send through your CV and a short cover letter outlining your relevant experience and why you think you’d be a great fit for the role.