Software Support Specialist
Salary: RM 3,000 – RM 3,500 per month
About the role
We are looking to hire a jovial and energetic Software Support Specialist in charge to support all client's inquiries referring to HRMS software related matters. The respective employees are accountable for being proactive and alert to maintain and support our company's production progress.
Key responsibilities
Serve as the first point of contact for clients, handling support request and system-related questions over the phone and by email.
Resolve client's technical issues in a timely and professional manner.
Perform accurate and appropriate system configuration for software issues.
Remotely connected to customer workstations or servers to troubleshoot software-related issues.
Accountable for meeting individual KPIs and team goals and following procedures.
Perform data migration works and conduct product training to end user, when necessary.
Involve in ad-hoc project and pre-implementation discussions.
About you
Candidate must possess at least a Degree with relevant qualifications equivalent to the field required.
At least 1-2 years of relevant experience in IT Support / Helpdesk / Onsite / Desktop Support is preferred.
Strong IT and software troubleshooting skills is an added advantage.
A team player who is dynamic with a mature personality, independent and able to work under pressure.
Able to speaks, write and read Mandarin, English and Bahasa Malaysia.
Applicants must be willing to work in Q Sentral.
"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."
Benefits
Basic Salary
Meal Allowance
Annual Leave
Medical Leave
Medical Benefit and Personal Insurance
Working Hours: 9:00 AM - 6:00 PM (Monday – Friday)
Off Days: Saturday & Sunday
Accessible to Public Transport (KL Sentral Station)