Software Support

Job is located in Des Moines, IA

Job Responsibilities

· Ability to work with multiple groups within sales, service, and engineering.

· Train customers on new software, and provide ongoing support

· Setup customer accounts through data provided by the customer

· Check customer provided cards and match them with readers

· Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan

· Document issues and suggest improvements on features and processes

· Collaborate with the engineering and product management teams to help reproduce and resolve issues

Qualifications

• High school degree or GED
• Strong computer skills including office products such as Excel and Word
• Exceptional verbal and written communication skills
• Excellent troubleshooting skills
• Good work ethic
• Team player
• Passion for product quality and a positive user experience
• Ability to learn quickly and manage priorities in a fast-paced development environment