Solution Application Analyst
Duties and Responsibilities:
Projects and Enhancements -Gather, analyze, and document business and functional requirements and pain points from end users and stakeholders.
Participate in requirements workshops, meetings, solution discussions, and project activities.
Translate requirements into clear functional specifications for system configuration and/or development
Support solution design, application configuration and implementation activities
Prepare and maintain functional specifications, process documentations, use cases, test scripts, training materials, and other similar documentations
Perform testing and defect validation
Facilitate UAT, analyze test results and resolve defects
Assist in data maintenance, validation, cleansing, and migration activities
Coordinate with business users, developers, vendors, and other IT teams.
Level 2 Support
Provide user guidance and training for supported applications.
Analyze, troubleshoot, and resolve user inquiries, incidents, and service requests within established Service Level Agreements (SLAs)
Perform application administrative activities, such as master data maintenance, user access provisioning and deprovisioning, and role assignment.
Coordinate with business users, helpdesk team, and other IT teams.
Continuous Learning and Improvement
Continuously develop knowledge of supported business processes, applications, technologies, and industrybest practices.
Identify opportunities for process or system improvements
Qualifications
Graduate of Information Technology / Management Information Systems / Accounting Information System/ Accounting / Finance
Experience ERP, Accounting System, Inventory System, Manufacturing/Production System, Poultry/Farm Management System
Must be proficient in MS Office Applications (Word, Excel, Powerpoint) or similar applications (e.g., Google Sheets, Slides)
Experience in requirements documentation, functional specifications documentation, process flow creation, and testing
Experience in Level 1 or Level 2 application support
Detail-oriented and problem-solver
Must be adaptive, proactive and willing to learn
Understanding of ERP or Accounting Systems is a plus
Experience in Poultry/Farm industry and its systems is a plus
Experience in providing trainings and creating training materials is a plus
Experience in application/system configuration is a plus