Solution Architect

Ciklum is looking for a Solution Architect to join our team full-time in the Czech Republic.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

We are looking for a hands-on Solution Architect to take full ownership of the technical design and architecture on a complex, enterprise-scale AI project. In this role, you will define and validate the end-to-end solution architecture, lead critical Phase 0 decisions, and hold the technical line on scope throughout delivery. This is a high-impact position for an experienced architect who thrives in ambiguous environments, makes confident decisions under uncertainty, and brings both strategic thinking and deep technical depth.

About the project: You will join a team building an enterprise-scale AI Knowledge Management platform for a large European software company in the healthcare IT space. The mission is to deploy an advanced RAG system that automates, structures, and synchronises critical support ticket data. The platform extends existing infrastructure - including a PostgreSQL proof-of- concept at 2M documents and an SAP AI Core configuration - rather than rebuilding from scratch. The core challenges are confirming the final vector DB and embedding stack, designing PII-safe multilingual ingestion, and ensuring bidirectional sync with NICE CXone as the production knowledge base, all within EU data residency and GxP/GDPR constraints.

Responsibilities:

• Own end-to-end technical design under the extend, don’t replace principle - jointly assessing existing SAP AI Core configuration, PostgreSQL setup,
  and prototype work with the client’s technical owner during Phase 0 before confirming the final architecture
• Define the full Azure platform architecture, including retrieval architecture, ingestion and embedding topology, and bidirectional NICE sync design
• Lead the Phase 0 Vector DB Proof of Concept and confirm the final stack before the build phase begins
• Design the PII redaction approach, audit trail, and EU data residency setup in compliance with GxP and GDPR requirements
• Hold the technical scope line throughout delivery, ensuring architectural decisions remain aligned with project constraints and client objectives
• Serve as the technical authority during client engagements, ensuring architecture quality, scalability, performance, and reliability
• Design and oversee integrations with third-party systems including knowledge bases and ticketing systems
• Identify key business stakeholders and establish clear communication on technical decisions and trade-offs
• Contribute to the development of architecture design and documentation processes, ensuring decisions are transparent and well-documented
• Translate business and compliance constraints (GxP, GDPR, budget, timeline) into architectural decisions and document them as architecture decision records
• Lead technical communication with senior client stakeholders (CTO, IT Director, Compliance Lead) - presenting trade-offs, risks, and decisions clearly
  and without jargon
• Own architecture documentation throughout delivery, ensuring all key decisions are recorded, versioned, and accessible to the team

Requirements:

We know that sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• 7+ years of experience in solution or cloud architecture roles
• Hands-on expertise with Azure services: AI Search, Data Factory, Cosmos DB, Azure AI Foundry, Key Vault, and Entra ID
• Strong RAG architecture experience with vector databases - specifically Azure AI Search and pgvector/PostgreSQL
• Experience with multilingual embedding model selection and per-task LLM routing
• Experience designing integrations with third-party platforms such as NICE CXone or similar contact centre / ticketing systems
• Proven ability to assess and extend existing infrastructure (SAP AI Core, legacy Postgres setups, or equivalent) rather than greenfield design
• GxP and GDPR compliance experience, including audit trail design and EU data residency configuration
• Cloud architecture certification preferred (Microsoft Azure strongly preferred; AWS or GCP acceptable)
• Proven experience evaluating build vs. buy vs. extend trade-offs and communicating recommendations to non-technical stakeholders
• Structured approach to vendor and technology evaluation, including PoC design and stack validation methodology
• Strong English communication skills - written and verbal

What’s in it for you?

• Flexible working hours
• Home office option
• 5 weeks of holiday
• 5 sick days
• Multisport Card
• Meal allowance
• Internal trainings including workshops and seminars
• Paid certifications and technical as well as soft-skills training
• Possibility to participate in international conferences
• Fresh fruit, coffee, and a weekly company breakfast in the office
• Loyalty bonus after 5, 10, 15 and more years with the company
• Referral bonus programme
• Corporate events including team building, outdoor activities, Christmas party, health week, summer ice cream, and more
• Hybrid and remote working options available across our Czech offices in Prague, Hradec Králové, and Zlín

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

With delivery centers in Prague, Hradec Králové, and Zlín, our Czech team delivers end-to-end solutions across industries. Here, innovation thrives through collaboration, and every idea drives our partners' success.

Want to learn more about us?

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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