Solution Architecture & Delivery

• Lead the design of Salesforce and MuleSoft solutions within assigned client engagements

• Translate business requirements into clear, fit‑for‑purpose technical solutions

• Define integration patterns, data flows, and non‑functional requirements in line with established standards

• Provide architectural guidance to delivery teams throughout the project lifecycle

• Review and assure solution designs to ensure quality, scalability, and alignment with best practices

• Act as an escalation point for complex technical and architectural issues within delivery engagements

Client Engagement

• Work collaboratively with clients to understand business processes, challenges, and technology landscapes

• Facilitate architecture and solution design workshops

• Provide trusted advisory support on platform capabilities, design trade‑offs, and future roadmap considerations

• Build and maintain strong working relationships with client stakeholders

Business Development & Growth

• Support pre‑sales activities including solution design, effort estimation, and proposal development

• Contribute to RFPs, SOWs, and change requests

• Identify opportunities to extend or enhance client engagements through additional services or solution optimisation

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Leadership & Capability

• Provide technical leadership and mentoring to consultants and developers without formal line management responsibility

• Apply ERM architecture standards, patterns, and delivery assets consistently across engagements

• Support capability development within Salesforce and MuleSoft delivery teams

• Promote a culture of collaboration, quality, and continuous improvement within project teams

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Governance, Risk & Compliance

• Identify and manage technical and delivery risks within client engagements

• Ensure solutions comply with ERM policies, information security requirements, and client standards

• Adhere to WH&S policies and safe work practices

• Escalate risks, issues, or incidents in a timely manner

Skills

Knowledge & Experience

• Demonstrated experience designing and delivering Salesforce solutions in enterprise or government environments

• Demonstrated experience designing and implementing integrations using MuleSoft, including API‑led and event‑driven architectures

• Strong understanding of enterprise integration patterns, data modelling, security, and non‑functional requirements

• Proven ability to translate business requirements into practical, scalable technical solutions

• Strong verbal and written communication skills, with the ability to engage both technical and non‑technical stakeholders

• Experience working in a consulting or professional services environment

• Strong problem‑solving skills, with the ability to manage complexity and ambiguity

• Ability to manage competing priorities across multiple client engagements

• Experience providing technical leadership, mentoring, or architectural guidance within delivery teams

• Familiarity with delivery governance, design assurance, and architectural standards

Selection Criteria

Essential

• Proven Salesforce solution architecture experience

• Proven MuleSoft integration design experience

• Experience acting as the primary solution architect on complex delivery engagements

• Strong stakeholder engagement and communication capability

• Consulting or professional services experience

Desirable

• Salesforce certifications (e.g. Application Architect, System Architect, or equivalent)

• MuleSoft certifications (e.g. MuleSoft Certified Developer or Architect)

• Experience working within large, integrated enterprise landscapes (e.g. ERP, data platforms, legacy systems)

• Experience contributing to pre‑sales activities, including solution design, estimates, RFPs, or SOWs

• Experience contributing to or applying architecture standards and design patterns

• Experience mentoring or coaching consultants and developers.