Solution Architect (Fluent)
Role OverviewWe are seeking an experienced Fluent Commerce OMS Technical Architect to lead the architecture, design,implementation, and technical direction of enterprise-scale Order Management System (OMS) solutions using FluentCommerce.The ideal candidate will have deep expertise in Fluent Commerce, distributed OMS architecture, retail andeCommerce workflows, system integrations, and cloud-native architectures, along with strong experiencetranslating complex business requirements into scalable and resilient technical solutions.This role will work closely with client stakeholders, solution architects, developers, integration teams, and othertechnical leaders to define architecture and deliver high-performance OMS solutions supporting complex omnichannelbusiness models.Solution Architecture & Technical Designl Own the end-to-end technical architecture for Fluent Commerce OMS implementations.l Design scalable, API-driven, event-based, and distributed OMS architectures.l Define solution architecture, technical blueprints, and integration patterns aligned with retail and eCommerce bestpractices.l Translate complex business and functional requirements into robust technical architecture and detailed solutiondesigns.l Define architecture principles, technology standards, design patterns, and technical best practices.l Review and validate solution designs, configurations, custom extensions, APIs, and integration approaches.l Ensure solutions meet required standards for performance, security, scalability, availability, and reliability.l Identify technical risks, architectural gaps, and dependencies and define appropriate mitigation strategies.OMS & Fluent Commerce Architecturel Provide technical leadership across the complete order lifecycle, including order capture, fulfillment, allocation,orchestration, cancellations, returns, exchanges, refunds, and inventory management.l Design and architect Distributed Order Management (DOM) solutions for complex omnichannel business models.l Define inventory orchestration and fulfillment strategies across multiple locations and channels.l Architect Fluent Commerce extensions and configurations based on business and technical requirements.l Ensure the OMS architecture supports scalability, flexibility, maintainability, and high availability.Integration Architecturel Define and oversee integration architecture between Fluent Commerce OMS and enterprise systems, including:l Payment gateways: PayPal, Adyen, and Stripel ERP platforms: SAP and Oraclel Warehouse Management Systems (WMS)l eCommerce platforms: Salesforce Commerce Cloud, Shopify, and Magentol CRM and loyalty platformsl Design and govern integrations using REST APIs, JSON, webhooks, asynchronous communication, andevent-driven architectures.l Define reliable data flow and integration patterns between upstream and downstream systems.l Review API contracts, integration specifications, data mappings, error handling, and retry mechanisms.l Ensure integrations are scalable, resilient, secure, and aligned with enterprise architecture standards.Technical Governance & Qualityl Establish technical governance across OMS implementations.l Conduct architecture reviews and design walkthroughs.l Review technical deliverables and provide architectural guidance to development and integration teams.l Define non-functional requirements and ensure they are incorporated into the solution design.l Drive best practices around coding standards, integration design, testing, deployment, monitoring, and productionreadiness.l Identify opportunities to improve system performance, scalability, reliability, and maintainability.Client & Stakeholder Engagementl Lead technical and solution architecture workshops with client stakeholders.l Collaborate with business, functional, technical, and integration teams to understand requirements and defineappropriate solutions.l Present architecture decisions, technical approaches, and solution recommendations to technical and non-technicalstakeholders.l Act as the primary technical point of contact for architecture-related discussions.l Provide technical guidance during implementation, production support, incident triage, and root cause analysis.l Support pre-sales activities including solutioning, technical estimations, architecture proposals, and RFPresponses.Required Skills & Experiencel 10+ years of overall IT experience with enterprise systems and large-scale digital platforms.l 4+ years of hands-on experience with Fluent Commerce OMS.l Strong expertise in Order Management Systems and Distributed Order Management (DOM).l Strong understanding of order lifecycle management, including order orchestration, fulfillment, returns andexchanges, cancellations and refunds, and inventory orchestration.l Strong experience designing REST APIs, JSON-based integrations, webhooks, andasynchronous/event-driven architectures.l Strong understanding of enterprise integration patterns and distributed systems.l Experience designing scalable, resilient, and high-availability solutions.l Excellent debugging, troubleshooting, and root cause analysis skills.l Strong understanding of Agile / Scrum delivery models.l Excellent communication and stakeholder management skills.l Ability to work effectively with both technical and non-technical stakeholders.Preferred / Nice to Havel Experience working in omnichannel retail and large-scale eCommerce environments.l Experience with cloud-native and microservices-based architectures.l Experience integrating Fluent Commerce with SAP, Oracle, WMS, Salesforce Commerce Cloud, Shopify,Magento, CRM, and payment platforms.l Prior experience in client-facing consulting or solution architecture roles.l Experience designing and supporting high-availability production systems.l Experience participating in pre-sales, RFPs, solution proposals, and technical estimations.l Strong understanding of enterprise architecture principles and integration best practices.