Solution Architect
Posted Updated
Summary
Customer-facing Solution Architect for Insider's marketing platform: runs data workshops, drives POCs through to production deployments, troubleshoots technical issues during implementation, and partners with product/engineering to remove blockers. Requires cloud/hybrid architecture experience, JS/HTML/CSS/REST familiarity, and fluent English and French.
- Proactively engage with and reache out to customer technical decision-makers and influencers. Utilizy information on customer business, industry, needs, competitive landscape, and key priorities to support the customer’s digital transformation
- Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments
- Drive pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact
- Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions
- Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and route non-technical issues for removal by appropriate parties
- Proactively engage with product and support teams (e.g., engineering) to remediate blockers by conveying impact
- Leverage best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer
- You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs, or Programming
- Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring the successful implementation of customer projects
- Strong communication skills in English and French
- Bachelor’s degree in Computer Science or a related field
- Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
- Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications
- Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, database technologies
- Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts