The Whole Group

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Solution Architect - ServiceNow

Open 18d posting dated 8 hours ago

Summary

Designs and implements scalable ServiceNow solutions for enterprise clients, focusing on AI-powered workflows and agentic transformations across modules like CSM, FSM, and FSO.

Join The Whole Group – Shaping the Future of AI-Powered Business Transformation on ServiceNow

At The Whole Group, we are redefining what consulting looks like in an AI-powered world. Our mission is clear: drive customer and revenue transformation on ServiceNow by leveraging the next generation of agentic workflows and AI-powered enterprise solutions.

We operate on a next-generation consulting model—one that's built to break traditional norms and accelerate time to value. By partnering closely with ServiceNow’s leading platform and product teams, we design the fastest, most assured delivery models to generate real, measurable outcomes and strategic impact for modern, forward-thinking organizations.

Why Work With Us?

Enterprise AI at Your Fingertips:
Every consultant is equipped with cutting-edge AI tools to work smarter, faster, and more strategically.

Innovation and IP Creation:
We don’t just deliver; we create. Develop proprietary solutions, build new intellectual property, and help shape the future of AI-powered and agentic transformation for the enterprise.

Break the Mold:
We challenge the status quo every day—rethinking consulting models, accelerating value delivery, and embracing dynamic, fast-moving change.

Passion Meets Purpose:
Our team is a collective of passionate ServiceNow experts driven to make a lasting impact. We run fast, think boldly, and build diverse teams to power the future of work.

Role Overview

We are seeking a strategic and hands-on ServiceNow Solution Architect to lead the design of intelligent, scalable, and secure solutions across the ServiceNow platform. This role translates complex business requirements into robust architectures, drives delivery quality across engagements, and supports commercial teams in pre-sales and solutioning.

At TWG, Solution Architects are technical authorities and trusted client advisors. You don't just design — you defend, validate, and elevate the quality of everything built under your architecture.

What You'll Own

  • Lead end-to-end architectural design and solutioning for ServiceNow implementations across CSM, SOM, FSM, FSO, SPO, SLO, and APO.
  • Define technical standards, design patterns, and governance practices that drive quality and consistency across delivery teams.
  • Partner with clients and internal stakeholders to gather requirements, advise on platform capabilities, and translate business needs into durable, scalable designs.
  • Architect integration strategies using REST/SOAP APIs, IntegrationHub, and ServiceNow Data Fabric.
  • Validate configurations and customizations across projects — maintaining platform integrity and catching technical debt before it compounds.
  • Act as technical thought leader and trusted advisor on your engagements, enabling teams to build with confidence and clients to invest with trust.
  • Support the sales cycle with pre-sales solutioning, technical validation, and platform expertise during proposal development.
  • Stay current on ServiceNow releases, Agentic AI capabilities, and ISV partners including Logik.AI and Tenon.
  • Apply AI tools to accelerate solution design, documentation, and architectural validation.

What We're Looking For

Experience & Skills

  • 5+ years designing and implementing ServiceNow solutions at scale.
  • Deep platform expertise across ServiceNow architecture, CMDB, security, scripting, and integration methods.
  • Hands-on experience with CRM modules (CSM, SOM, FSM), FSO (Insurance and Banking), and Finance & Supply Chain Operations (SPO, SLO, APO).
  • Experience with ServiceNow Agentic AI and third-party AI integrations.
  • Familiarity with ISVs including Logik.AI, Tenon, and others relevant to core competency areas.
  • Strong Agile delivery experience and comfort working across multiple concurrent engagements.
  • Exceptional communication — you translate technical architecture into business outcomes for any audience.
  • Active AI tool usage — you work faster and smarter using AI across the architecture and delivery lifecycle.

Certifications

  • ServiceNow Certified System Administrator (CSA) — required.
  • Certified Implementation Specialist in at least 2 modules (CSM, FSM, SOM, FSO, SPO, SLO, or APO) — required.
  • Certified Application Developer (CAD) — preferred.
  • Certified Technical Architect (CTA) or Certified Master Architect (CMA) — preferred.

Preferred Background

  • Familiarity with cloud technologies (Azure, AWS, GCP) and enterprise architecture frameworks (e.g., TOGAF).
  • Background in consulting, solution sales, or managed services environments.
  • Experience delivering digital transformation programs with ServiceNow as the core platform.

How Performance Is Measured

TWG Solution Architects are evaluated against six weighted goals at the L4 level:

  • Pre-Sales Involvement & Commercial Contribution (20%): RFP contributions, demo quality, and technical win rate. SAs who help close business create compounding value for the firm.
  • Architecture Quality & Delivery Oversight (25%): Design integrity, configuration standards adherence, and defect rates attributable to architectural decisions.
  • Client Confidence & Technical Advisory (20%): Stakeholder feedback, scope management, and the degree to which clients regard you as a trusted technical advisor.
  • Mentorship & Team Elevation (15%): Proactive coaching of TCs and STCs, peer review quality, and knowledge-sharing contribution.
  • Platform Currency & Innovation (15%): Staying ahead of platform capabilities, piloting new features, and contributing to TWG's IP and methodology.

AI Adoption & Delivery Acceleration (5%): Active use of AI tools in architecture design, documentation, and quality validation.

What We Offer

  • Direct access to the latest ServiceNow innovations, including Agentic AI and Now Assist capabilities.
  • A delivery model built for speed — where your work ships, has visible impact, and is recognized.
  • A team that takes quality seriously and gives you the tools and runway to raise it.
  • Competitive salary, comprehensive benefits, and dedicated support for professional development and certifications.
  • The opportunity to build — templates, frameworks, and processes that outlast any single engagement.


We love ServiceNow—their innovation velocity, product vision, and their unwavering commitment to “one platform” excellence—and we chose to focus on it for one reason: it’s where transformation happens.

Join us and help create the future of enterprise consulting.

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