Solution Architect (Software Implementation)

• The Software Implementation - Solution Architect is responsible for designing, documenting, and delivering end-to-end technical solutions that support utility digital transformation initiatives and align with customer business objectives, technical ecosystems, and operational requirements
• This role partners closely with customers, Product, Engineering, and Customer Operations teams to develop scalable, innovative solutions that create measurable value for utility organizations and their field operations
• This individual serves as a trusted advisor, helping customers achieve successful business outcomes through strategic solution design and technical leadership
• Partner with customers and stakeholders to understand business goals, technical environments, and operational requirements through consultative engagement, discovery sessions, and solution design workshops
• Translate customer needs into scalable, innovative, and sustainable solution recommendations that align with business objectives and operational priorities
• Design end-to-end software solutions that integrate seamlessly with existing customer systems, processes, and technology ecosystems
• Lead requirements gathering, business process analysis, process mapping, and solution documentation for enterprise software implementations
• Architect and support integrations between business-critical applications, platforms, and data environments using APIs and other integration methods
• Collaborate cross-functionally with Product, Engineering, Customer Operations, and implementation teams to deliver customer-centric solutions that drive adoption and long-term value
• Serve as a trusted advisor by balancing technical, operational, and business requirements to guide customers toward successful outcomes
• Develop architecture diagrams, technical specifications, solution documentation, and implementation artifacts that support delivery excellence
• Contribute to architecture standards, governance practices, and continuous improvement initiatives that enhance scalability, quality, maintainability, and innovation
• Foster an inclusive, collaborative, and agile working environment that encourages knowledge sharing, problem-solving, and continuous learning
• Support digital transformation initiatives within utility and energy organizations by aligning technology solutions with customer business strategies
• Remain accountable for solution quality, customer satisfaction, and successful project outcomes from design through implementation

Benefits

• Paid maternity & paternity leave
• Paid holidays & sick time
• Volunteer time off
• Flexible time off
• Wellness reimbursement
• Mental health benefit
• Casual dress

• The ideal candidate is customer-centric, authentic, accountable, agile, collaborative, and innovative, with a passion for solving complex business challenges through technology
• Commitment to continuous learning, innovation, and improving customer experiences through technology
• Experience creating solution architecture documentation, technical specifications, workflows, and implementation plans
• Strong technical foundation in software architecture, systems integration, enterprise applications, cloud technologies, or technology implementation
• 5-7 years of experience designing, implementing, supporting, or architecting complex enterprise software solutions
• Demonstrated ability to build authentic relationships and collaborate effectively with customers, business stakeholders, and technical teams
• Experience working in agile, cross-functional environments with a collaborative and inclusive mindset
• Strong problem-solving skills with the ability to evaluate complex challenges and develop practical, scalable solutions
• Ability to manage competing priorities, work independently when needed, and remain accountable for delivering customer-focused outcomes
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or an equivalent combination of education, training, and practical experience
• Excellent written, verbal, facilitation, and presentation skills, with the ability to communicate technical concepts to both technical and non-technical audiences
• Experience gathering, analyzing, and translating business and technical requirements into actionable solution designs
• If you are excited about this role but your past experiences don’t perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
• Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment
• Professional certifications in architecture, cloud technologies, integration platforms, or enterprise applications are desirable
• Familiarity with utility operations, field service management, workforce management, or asset lifecycle management processes
• Experience contributing to technical standards, architecture governance, best practices, or mentoring team members
• Experience designing and supporting API-based integrations and enterprise system architectures
• Experience with enterprise platforms and technologies such as SAP, IBM Maximo, Esri ArcGIS, GIS, work management systems, asset management systems, or related enterprise solutions
• Demonstrated ability to innovate and identify opportunities to improve business processes, workflows, and technology utilization
• Experience supporting utilities, energy, infrastructure, telecommunications, or other asset-intensive industries
• Knowledge of cloud platforms, SaaS solutions, and enterprise software implementation methodologies
• Experience facilitating customer workshops, discovery sessions, architecture reviews, or digital transformation initiatives
• Experience creating architecture diagrams, solution design documentation, technical roadmaps, and implementation artifacts