Solution Business Analyst
Summary
Staff-level Solution Business Analyst in Austin, TX who operates internal IT asset and workspace management services (business phones, AV assets), documents customer needs, and coordinates across IT, Security, Finance, and engineering teams. Needs 1-3 years in IT asset management or project operations plus Microsoft Office skills; Korean bilingual preferred.
Job Title: Solution Business Analyst
Working Location: Austin, TX, USA
Position Summary:
seeking a motivated and detail‑oriented Solution Business Analyst (Staff) to support and operate enterprise IT asset andworkspace management solutions. The ideal candidate is self‑driven, takes ownership of daily operations, and contributes to delivering a seamless experience for internal customers. This role is highly cross‑functional and works closely with IT, Security, Finance, and engineering teams to ensure stable and efficient service operations.
Responsibilities:
- Support and operate IT asset and facility management services (e.g., business phones, AV assets) for internal customers and users
- Coordinate with internal teams to ensure smooth, stable, and efficient service operations
- Identify, understand, and document market and customer needs, collaborating with engineering teams to translate requirements into product features
- Analyze product and market data through interactions with sales, customer success teams, and end users
- Collaborate with IT, Security, and Finance teams to enhance mobility and workspace management solutions
- Monitor competitive landscape and contribute to competitive strategy discussions
- Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports
Requirements/Qualifications:
- Bachelor’s degree preferred, or equivalent relevant work experience
- 1–3 years of experience in IT asset management, corporate employee service operations, or project management
- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
- Preferred experience with product management or enterprise SaaS product support (3+ years)
- Strong communication, coordination, and project management skills
Bilingual proficiency in Korean preferred.
Disclaimer
Equal Employment Opportunity:
Themesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.
Work Authorization: Applicants must be legally authorized to work in the United States.