Solution Center Agent I
This position is no longer accepting applications(closed Aug 3, 2026).
At First National Bank & Trust, we commit to promoting the success of our customers and communities, providing high quality financial services, and maintaining a strong, safe financial institution. We are looking for a positive, energetic Solution Center Agent.
Work schedules consist of rotating opening, mid-day, and closing shifts, along with one Saturday per month from 8am to 12pm.
Other qualities we need include:
- Good verbal and written communication skills
- Ability to make independent decisions
- Ability to work collaboratively
- Outstanding at customer service
- Excellent problem solving skills
Essential Functions
- Professional and courteous internal and external customer interaction.
- Owns customer experience from start to finish.
- Open new accounts, have a working knowledge of account ownership and account classifications.
- Complete account maintenance.
- Troubleshoot online banking issues.
- Proactively answers inquiries by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information and completing transactions.
- Cross Sell additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services.
- Updates job knowledge by participating in educational activities.
- Assist in projects assigned to the solution center.
FNBT is an Equal Opportunity Employer