Solution Delivery Manager (SDM)
Salary: ฿35,000 – ฿45,000 per month
Solution Delivery Manager - VOCA
(Brand & Marketing Communications)
Location: Bangkok, Thailand (Hybrid)
Department: Client Delivery / Brand & Marcom
Reports to: Head of Brand & Marketing / Managing Director
Type: Full-time
About VOCA
VOCA is a creative globalization agency built for a borderless world. We help global brands connect with local audiences through branding & corporate identity, digital brand activation, multilingual content, and creative localization. Our team has delivered for enterprise clients across gaming, tech, F&B, and industrial sectors combining deep industry expertise with a modern, AI-enabled workflow.
The Role
As Delivery Manager (BMarcom), you own the end-to-end delivery of brand and marketing communications projects from creative brief to final launch. You are the bridge between our clients and our creative and content teams (strategists, designers, copywriters, content creators, and production partners), making sure every campaign, brand asset, and content deliverable ships on time, on budget, and at the standard our clients expect. You'll also help shape how we work: streamlining creative workflows, adopting AI-assisted production, and scaling our delivery capacity as VOCA grows.
Key Responsibilities
Delivery Ownership
Oversee a portfolio of brand and marcom projects: brand identity development, campaign production, content creation, social media, and digital activation
Ensure all deliverables meet agreed scope, timeline, budget, and creative quality standards
Manage resource allocation across in-house creatives, copywriters, and freelance/production partners
Act as escalation point for delivery issues; resolve blockers before they impact clients
Client Management (Operations Side)
Serve as the primary operational contact for key accounts on brand and marcom engagements
Run creative briefings, kickoff meetings, status updates, and campaign retrospectives with clients
Manage feedback rounds, revisions, scope changes, and expectations proactively
Partner with Sales/Account Management on renewals, upsells, and delivery feasibility for new campaign pitches
Creative Process & Team
Lead and coordinate cross-functional creative teams (strategy, design, content, production)
Own the creative workflow end-to-end: brief intake - concept - production - review - launch
Define and continuously improve delivery workflows, review/approval processes, and tooling (project management tools, DAM, AI-assisted content production)
Track and report delivery KPIs: on-time delivery rate, revision rounds, margin per project, client satisfaction
Risk & Quality
Anticipate delivery risks (capacity, creative misalignment, vendor performance) and put mitigation plans in place
Protect brand consistency across all deliverables against client brand guidelines
Ensure freelancer and production partner output meets VOCA standards
What We're Looking For
Must-have
5+ years in project/delivery management within a creative, branding, digital, or integrated marketing agency
Proven track record managing brand campaigns, content production, or integrated marcom projects end-to-end
Strong understanding of the creative process able to brief, review, and give constructive feedback to designers and copywriters
Strong client-facing communication skills in English (written and spoken); Thai fluency required
Commercial awareness: comfortable with budgets, margins, timelines, and scope negotiation
Nice-to-have
Experience across both brand strategy work and always-on content/social delivery
Familiarity with AI-assisted content workflows (generative AI for copy, visuals, or production)
Basic understanding of localization or multilingual content production (we work with global brands)
Experience with project management and creative tools (Asana/Monday/ClickUp, Figma, Adobe CC review workflows)
Why Join VOCA
Hybrid working: work at office and work from home (2 days/week)
Flexible hours: we care about outcomes, not clock-in times
Learn AI hands-on: AI-enabled workflow is our company direction; you'll get real opportunities to learn and apply AI tools in your daily work.
Great Experience: Work with enterprise-level global brands across diverse industries