Solution Delivery Manager

Description

This position is responsible for delivering solutions and technology associated with the Applied Solutions Program for all business units and platforms. Leader of a cross functional team that committed to delivering IT solutions/services to the business that will help with their success.

Responsibilities

• Advanced knowledge of various systems/products in portfolio
• Understanding of system dependencies and functions
• Manage information/data gathering process
• Manage delivery of new technologies and solutions
• Identify, investigate, and resolve discrepancies
• Assist and influence purchasing decisions within Program
• Investigate new features and functionality of current and future technology
• Guide and support departmental goals for all business units and product platforms
• Develop and mentor direct reports; conduct formal performance evaluations and reviews
• Continuing to improve processes and collaboration within department
• Team building within department
• Help create and maintain training for Operational Use
• Lead team that is side by side with business when gathering/deploying solutions
• Communicate and implement new training
• Lead team in testing efforts needed for solution
• Collect information on technology of newly acquired companies or fleet conversions
• Participate in and lead parts of projects
• Assign resources for projects
• Coordinate travel for resources
• Point of escalation to expedite resolution within department and projects
• Manages requirements of new technologies and solutions
• Works with business to determine needs in technologies
• Evaluates business needs and identifies opportunities