Solution Engineer - Dynamics 365 Sales & Service
Overview
Responsibilities
Qualifications
You will lead AI transformation engagements, such as demonstrations and pilot programs, to help win technical decisions and drive customer commitment to Dynamics 365 Sales & Service solutions. You will support the AI Biz Process SSP hunting effort by engaging with customer contacts, qualifying leads, and identifying partner co-sell opportunities.
Working collaboratively within a virtual team of technical, partner, and consulting resources, you will proactively engage with customers to understand their unique business challenges and demonstrate how Power Platform and Copilot Studio can empower their employees, optimise workflows, and drive innovation. You will own technical discussions, lead architectural design and proof of concept sessions, and provide strategic input to shape customer solutions.
You will lead technical engagements by organising demonstrations, workshops, and proof-of-concept sessions. You will guide customers through technical decision-making, addressing challenges, and designing solutions that maximise the impact of Dynamics 365, Power Platform and Copilot Studio. Collaboration is key, as you will work closely with sales, partners, and engineering teams to identify new opportunities, provide feedback, and drive product enhancements based on customer needs and insights from the competitive landscape. Your commitment to professional growth will be demonstrated by continuously developing your technical expertise, staying current with the latest advancements of the products. Additionally, you will leverage the partner ecosystem and internal resources to deliver comprehensive solutions, ensuring customer success and satisfaction throughout their digital transformation journey.
By joining our team, you will be at the forefront of AI-driven business transformation, helping organisations embrace the future of work with secure, flexible, and innovative solutions across both cloud and physical environments.
Scale Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context
Build Strategy: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors
Solution Design: Demonstrating, presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed.
Education: You will proactively identify learning gaps; monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated features
Leverage Partner Ecosystem: You will act as the liaison between the partner and team and facilitating partner resources and processes
Responsibilities
- - Own the technical win for Dynamics 365 Sales ＆ Service opportunities across Japan Accounts — from first executive briefing to signed deal.
- - Lead customer envisioning sessions, solution demos, POCs, and Proof-of-Value engagements; translate business problems into compelling "art of the possible" stories.
- - Partner with account executives on account planning, qualification, RFP/RFI responses, pricing strategy, and competitive positioning against Salesforce, ServiceNow, ZenDesk, HubSpot, FastHelp, and others.
- - Deliver executive briefings to CFOs, COOs, CIOs at Japan HQ and overseas entity leadership.
- - Handoff qualified, technically-validated opportunities to SI partners for implementation; you do not lead the delivery.
- D365 Sales & Service — AI Agent CRM Storytelling
- - Demonstrate how AI agents reimagine Customer Experience including but not limited to Sales, Marketing, Customer Service, and Field Service operations.
- - Present 1st Party Agents by Dynamics 365 Sales, Customer Insights, Customer Service, Contact Center, and Field Service
- - Leverage Microsoft portfolio such as Microsoft 365 Copilot, Office applications such as Outlook and Teams story as one integrated platform.
- - Leverage Copilot Studio agents for presenting art of possibles using Microsoft Platform and technologies along with Business Applications.
- Competitive & Ecosystem Influence
- - Stay ahead of the Dynamics 365 Sales & Service roadmap, competitive landscape, and agentic AI trends in CRM.
- - Partner closely with SI partners and ISVs — enable their pre-sales teams, co-present at customer meetings, and drive joint pipeline.
- - Provide structured feedback to Microsoft product groups from customer engagements.
- - Represent Microsoft at industry events, executive roundtables, and customer advisory boards.
Qualifications
Required Qualifications
- - Technical pre-sales or technical consulting experience
- - Proven technical knowledge of the Dynamics 365 Sales, Customer Insights, Customer Serivce, and Field Service or comparable enterprise scale customer experience solutions such as Salesforce.
- - Extensive experience in driving and designing a solution strategy as part of the overall opportunity lifecycle
- - Proven success demonstrating differentiated solution value and competitive advantage
- - Delivering customer-facing technical workload demonstrations to enterprise decision makers
- - Profinent Japanese in speaking and writing
- - Experience in identifying, driving and successfully landing pipeline and customer solutions in collaboration with sales leaders and team members
- - Extensive collaboration capabilities with technical pursuit teams designing cloud-based customer solutions
- - Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.