Solution Implementation Engineer
About the role
Solution Implementation Engineer responsible for system design, installation, and deployment of Digital Workspace, Enterprise ITSM, and Cloud Infrastructure solutions from configuration and system integration through testing to Go-Live support.
Key responsibilities
Design, install, and manage MDM / UEM systems (such as Workspace ONE) and ITSM / IT Service Management solutions (particularly Freshservice / Freshworks) aligned with customer business processes
Integrate Identity & Access Management (IAM) systems including Active Directory (AD), LDAP, SAML, OAuth2, and Access Control List (ACL) with Digital Workspace and IT Service Workflows
Support installation, configuration, and management of Cloud & Enterprise Security solutions (such as Endpoint, Network, Cloud Security) to support Hybrid / Cloud-first environments
Analyze and troubleshoot technical issues, coordinate ticket opening and escalation with vendors or overseas teams
Prepare technical documentation including High-Level/Low-Level Design (HLD/LLD), Deployment Guide, Configuration Manual, and User Handover Documents
Collaborate with Presales, Project Manager, Technical Team, and Customer to ensure project delivery meets objectives and timelines
Perform onsite work and travel to customer sites to provide installation and system support as appropriate
About you
3–5 years of experience in Digital Workspace, System Integration, Network Engineering, or Enterprise IT Infrastructure
Knowledge and hands-on experience with ITSM / IT Service Management, particularly using and configuring Freshservice / Freshworks
Knowledge and experience with MDM / UEM (Unified Endpoint Management) such as Workspace ONE or enterprise device management systems
Strong foundational understanding of Computer Network, Enterprise Architecture, and Cloud Infrastructure with ability to learn and adapt to Cloud & Security work across multiple products
Experience or knowledge of Enterprise Security Products (such as Netskope, Zscaler, CrowdStrike, or Endpoint/Cloud Security) is a plus
Strong troubleshooting, technical analysis, and problem-solving skills
Ability to communicate, summarize issues, and use English effectively for work, particularly for ticket opening, coordination, and escalation with vendor or overseas support teams
Communication and coordination skills with ability to work professionally with internal teams and customers
Ability to perform onsite work and travel to customer sites as appropriate
Benefits
Social Security
Provident Fund
Group Insurance
Long Service Awards
Overtime compensation
30 days sick leave per year, 8 days annual leave per year, 6 days personal leave per year, 1 day special leave in birth month
Flexible working hours
Annual salary adjustment
Annual health checkups
Company laptop
Annual company trip
About us
Fusion Advantec Co., Ltd. is located at 21 Soi Ratnathibesan 3, Bangkrasao Subdistrict, Muang Nonthaburi District, Nonthaburi Province 11000.