Solution Support Engineer-Data Center
Posted Updated
Responsibilities
Pre-Sales Solution Support: Partner with KAMs to define strategic customer technical needs; deliver customized data center solutions (magnetic bearing chillers, fan wall, liquid CDU, building controls, energy optimization) covering air/water/liquid cooling routes. Write technical bid documents, conduct solution reviews, and perform cost estimation ensuring technical feasibility and commercial viability. Act as primary technical interface for clients; lead technical exchanges, site surveys, and demos to build trust.
Project Delivery and Technical Support: Bridge sales and EPC/engineering teams; coordinate with HQ product, supply chain, and subcontractors to resolve technical challenges during installation and commissioning .Support POC setup and testing to meet customer performance criteria
. Product & Capabilit y:Collect market requirements and competitive insights; feed back to product management for roadmap and certification plannin g.Build a knowledge base of solutions, document best practices, and empower regional team
s. Qualificati onsBachelor's degree in Refrigeration, Thermal Power, HVAC, or relat ed.8+ years of data center experience covering design, delivery, or technical support; overseas project experience preferr ed.Proficient in data center infrastructure systems, understanding the coupling between cooling, IT load, power, and BMS; holistic view is a pl us.Skilled in technical bidding, cost estimation, and risk management; knowledge of low-carbon technologies (liquid cooling, modular) preferr ed.Able to independently calculate TCO/Capex/Opex and articulate economic value in client financial ter ms.English working proficiency with excellent cross-cultural presentation and negotiation skills; ability to handle high-pressure scenari
os.
Pre-Sales Solution Support: Partner with KAMs to define strategic customer technical needs; deliver customized data center solutions (magnetic bearing chillers, fan wall, liquid CDU, building controls, energy optimization) covering air/water/liquid cooling routes. Write technical bid documents, conduct solution reviews, and perform cost estimation ensuring technical feasibility and commercial viability. Act as primary technical interface for clients; lead technical exchanges, site surveys, and demos to build trust.
Project Delivery and Technical Support: Bridge sales and EPC/engineering teams; coordinate with HQ product, supply chain, and subcontractors to resolve technical challenges during installation and commissioning .Support POC setup and testing to meet customer performance criteria
. Product & Capabilit y:Collect market requirements and competitive insights; feed back to product management for roadmap and certification plannin g.Build a knowledge base of solutions, document best practices, and empower regional team
s. Qualificati onsBachelor's degree in Refrigeration, Thermal Power, HVAC, or relat ed.8+ years of data center experience covering design, delivery, or technical support; overseas project experience preferr ed.Proficient in data center infrastructure systems, understanding the coupling between cooling, IT load, power, and BMS; holistic view is a pl us.Skilled in technical bidding, cost estimation, and risk management; knowledge of low-carbon technologies (liquid cooling, modular) preferr ed.Able to independently calculate TCO/Capex/Opex and articulate economic value in client financial ter ms.English working proficiency with excellent cross-cultural presentation and negotiation skills; ability to handle high-pressure scenari
os.