Solution Support Engineer-Data Center

Responsibilities

Pre-Sales Solution Support:

1. Partner with KAMs to define strategic customer technical needs; deliver customized data center solutions (magnetic bearing chillers, fan wall, liquid CDU, building controls, energy optimization) covering air/water/liquid cooling routes.
2. Write technical bid documents, conduct solution reviews, and perform cost estimation ensuring technical feasibility and commercial viability.
3. Act as primary technical interface for clients; lead technical exchanges, site surveys, and demos to build trust.

Project Delivery and Technical Support:

1. Bridge sales and EPC/engineering teams; coordinate with HQ product, supply chain, and subcontractors to resolve technical challenges during installation and commissioning
2. .Support POC setup and testing to meet customer performance criteria

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Product & Capabilit

1. y:Collect market requirements and competitive insights; feed back to product management for roadmap and certification plannin
2. g.Build a knowledge base of solutions, document best practices, and empower regional team

s.

Qualificati

1. onsBachelor's degree in Refrigeration, Thermal Power, HVAC, or relat
2. ed.8+ years of data center experience covering design, delivery, or technical support; overseas project experience preferr
3. ed.Proficient in data center infrastructure systems, understanding the coupling between cooling, IT load, power, and BMS; holistic view is a pl
4. us.Skilled in technical bidding, cost estimation, and risk management; knowledge of low-carbon technologies (liquid cooling, modular) preferr
5. ed.Able to independently calculate TCO/Capex/Opex and articulate economic value in client financial ter
6. ms.English working proficiency with excellent cross-cultural presentation and negotiation skills; ability to handle high-pressure scenari

os.