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Solution Support Engineer
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Interex Professionals
Solution Support Engineer
freelance
In het kort Volledige opdracht
Provide technical support for software solutions, including troubleshooting applications, hardware, integrations, and system performance; Contribute to solution architecture, technical specifications, requirements, and network design in line with organisational and security standards; Plan and monitor development work, coordinate resources, and support engineering changes; Maintain applications, collect performance data, and document release and deployment activities; Provide 24/7 immediate on-call Level 2 support for NATO AirC2 services, responding to and resolving tickets against defined KPIs. Work on-site with the service team when not on call.
Eerste gedeelte van de opdrachtomschrijving.
Eisen
- Relevant higher vocational training and 3 years of related experience, or a secondary educational qualification and 5 years of related experience. - Experience diagnosing software, hardware, and integration issues, including debugging, log analysis, and root-cause analysis. - Experience with a cloud platform such as AWS, Azure, or Google Cloud, plus knowledge of APIs and basic integrations. - Ability to coordinate support work and communicate issue progress across teams. - Customer-facing technical support, customer service, or help desk experience. - ITIL Foundation or advanced certification. - NATO Secret security clearance.
Opdrachtomschrijving
- Provide technical support for software solutions, including troubleshooting applications, hardware, integrations, and system performance. - Contribute to solution architecture, technical specifications, requirements, and network design in line with organisational and security standards. - Plan and monitor development work, coordinate resources, and support engineering changes. - Maintain applications, collect performance data, and document release and deployment activities. - Provide 24/7 i...
Solution Support Engineer
freelance
In het kort Volledige opdracht
Provide technical support for software solutions, including troubleshooting applications, hardware, integrations, and system performance; Contribute to solution architecture, technical specifications, requirements, and network design in line with organisational and security standards; Plan and monitor development work, coordinate resources, and support engineering changes; Maintain applications, collect performance data, and document release and deployment activities; Provide 24/7 immediate on-call Level 2 support for NATO AirC2 services, responding to and resolving tickets against defined KPIs. Work on-site with the service team when not on call.
Eerste gedeelte van de opdrachtomschrijving.
Eisen
- Relevant higher vocational training and 3 years of related experience, or a secondary educational qualification and 5 years of related experience. - Experience diagnosing software, hardware, and integration issues, including debugging, log analysis, and root-cause analysis. - Experience with a cloud platform such as AWS, Azure, or Google Cloud, plus knowledge of APIs and basic integrations. - Ability to coordinate support work and communicate issue progress across teams. - Customer-facing technical support, customer service, or help desk experience. - ITIL Foundation or advanced certification. - NATO Secret security clearance.
Opdrachtomschrijving
- Provide technical support for software solutions, including troubleshooting applications, hardware, integrations, and system performance. - Contribute to solution architecture, technical specifications, requirements, and network design in line with organisational and security standards. - Plan and monitor development work, coordinate resources, and support engineering changes. - Maintain applications, collect performance data, and document release and deployment activities. - Provide 24/7 i...