Solution Team Customer Agent
- Respond to customer complaints received through various channels, including telephone, e-mail, social media, and webchat
- Investigate complaint cases, identify solutions, and collaborate with internal departments and external partners
- Provide regular updates to customers throughout the resolution process and ensure follow-up after the issue is resolved
- Offer inbound support as needed to assist with customer inquiries
- Participate in all relevant training sessions to stay updated on the company’s products and customer service processes
- Associate's degree from relevant departments of universities
- Experience in complaint management, preferably with social media complaint handling
- Excellent written and verbal communication skills
- Proficiency in MS Office applications
- Strong problem-solving abilities
- Residence in or willingness to relocate to Manisa or İzmir