Solution Technical Support

Salary: Rp 5.750.000 – Rp 7.000.000 per month

We are looking for a Solution Technical Support Engineer who is passionate about technology, troubleshooting, and delivering reliable technical support to customers.

This role is suitable for someone who enjoys solving technical problems, learning new technologies, working with different IT environments, and becoming a product specialist for the solutions under their responsibility.

Key Responsibilities :

• Provide technical support for company solutions before, during, and after implementation.

• Install, configure, test, and maintain software and hardware solutions at customer environments.

• Troubleshoot technical issues related to applications, operating systems, networking, hardware, and system configuration.

• Identify root causes and provide appropriate solutions or workarounds.

• Escalate complex issues to internal development teams, vendors, or solution providers when necessary.

• Perform system testing and validation after installation or configuration changes.

• Conduct technical training and knowledge transfer for customers.

• Create and maintain technical documentation, troubleshooting records, installation procedures, and support reports.

• Coordinate with Pre-Sales, Sales, Developers, vendors, and other technical teams.

• Continuously develop product knowledge and become a technical expert for assigned solutions.

• Participate in technical training and certification programs provided by vendors or solution providers.

Requirements :

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.

• Fresh graduates are welcome to apply. Relevant technical support or implementation experience is an advantage.

• Good understanding of basic IT infrastructure, including operating systems, networking, TCP/IP, DNS, ports, firewalls, and troubleshooting concepts.

• Familiarity with Windows and/or Linux environments is preferred.

• Strong analytical and problem-solving skills.

• Able to troubleshoot technical issues systematically and identify root causes.

• Willing to learn new products, technologies, and technical concepts independently.

• Comfortable reading technical documentation in English.

• Good verbal and written communication skills in both Bahasa Indonesia and English.

• Able to communicate technical information clearly to both technical and non-technical users.

• Responsible, organized, and able to manage multiple support cases or projects.

• Willing to visit customer sites when required.

• Willing to participate in vendor certification programs.

Preferred Qualifications :

• Experience with software deployment, networking, servers, databases, printers, endpoint management, or enterprise applications.

• Experience dealing directly with customers.

• Experience working with technical vendors or solution providers.

• Relevant technical certifications are an advantage.