Solutions Analyst Manager (Austin)

THIS POSTING IS FOR EXISTING TWC EMPLOYEES ONLY

WHO WE ARE\:
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based at 1411 Brazos Street, Austin in the Information Technology Division.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE\:
Seeking an IT professional to lead the Solutions Analyst team responsible for gathering and documenting business rules, requirements, traceability matrices, and obtaining approvals. The ideal candidate will have experience overseeing developer peer reviews, test automation support and ensuring compliance with quality assurance standards. The ideal candidate will have strong problem solving, critical thinking and analytical skills. Must have the ability to communicate in a professional, customer-focused manner. Collaborates with other IT teams as well as business customers to accomplish work.

WHAT YOU WILL DO\:
The Solutions Analyst Manager (Manager V) is selected by and accountable to the IT Central Intake and Quality Assurance Director with the approval of Deputy Chief Information Officer of Applications Solutions and Chief Information Officer. Performs highly advanced (senior-level) managerial work administering the daily operations and activities of the Business Analyst team to fulfill its mission within the IT division. Work involves planning, organizing, managing, controlling, and evaluating the work of individuals and the unit as a whole. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Provides services related to technology used by TWC program areas providing services and support for a robust labor market and putting people back to work. Maintains a reliable, predictable work schedule. May be called upon to work outside of normal business hours to sustain operations or complete urgent assignments.

YOU WILL BE TRUSTED TO\:
- Ensure adequate staffing for the team to provide optimum services to TWC programs and to sustain operations.
- Communicate job requirements to employees and evaluate their performance.
- Develop employee skills and build depth of expertise to position unit for technology changes and staff turnover.
- Monitor and control unit’s functions to optimize efficiency and effectiveness.
- Monitor unit work in process and actively participate in maintaining and providing input to departmental dashboards.
- Prepare detailed analyses and reports as assigned.
- Ensure compliance with all Federal, State, and agency laws, rules, policies, and procedures including IT Handbook and Standard Operating Procedures (SOPs) that govern TWC IT.
- Contribute to teamwork and communicate effectively.
- Promote an image of IT excellence.
- May serve as backup to IT Directors or Managers.
- Collaborate with CIO and IT directors to create and maintain IT’s values and operating principles, work to establish a culture of accountability, teamwork, excellence, ingenuity, and innovation to promote an image of IT excellence.
- Perform other duties as assigned to maintain IT operations.

YOU ARE A GREAT FIT WITH\:
- Bachelor's degree related to Information Systems and 6 years IT experience in progressive growth, management and leadership responsible positions.
- Experience developing and implementing goals for IT teams.
- Experience with IT budgets, purchasing, and contracts.
- Experience in business process re-engineering and specification/technical writing.
- Demonstrated skills using software/systems development methodologies such as waterfall, iterative, and/or agile sprints; problem-solving; critical thinking; building quality into code; planning and organizing work; meeting due dates.
- Experience with Microfocus Application Lifecycle Manager (ALM) Octane, HP Application Lifecycle Manager (ALM), HP Agile Manager (AGM) and/or HP Unified Functional Testing (UFT).
- Experience with Software Development Lifecycle (SDLC).
- Skill in project and resource management.
- Ability to analyze problems, develop solutions, communicate clearly and communicate effectively with technical colleagues and non-technical customers.
- Ability to work in a fast-paced, cross-functional environment.
- Knowledge of industry trends, standards, best practices and tools.
- Knowledge of Texas Workforce Commission programs.

YOU QUALIFY WITH\:
-Six years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency, two years of which must have been in an administrative management or supervisory capacity.
- Relevant academic credits may be applied toward experience qualifications for this position.
- One year of full-time in-service TWC experience classified as a Manager IV with regular status will satisfy the minimum qualifications.

YOU GAIN\:
- A Family Friendly Certified Workplace
- Work on impactful projects that improve services for Texans
- Competitive starting salary\: $8,000 - $10,200/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https\://www.ers.texas.gov/Active-Employees/Health-Benefits

VETERANS\:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser\: https\://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

HOW TO APPLY\:
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.