Solutions Architect, EMEA Region - India
About JumpCloud®
JumpCloud is Intelligent, Secure IT.
About the role:
We are looking for inspired technology professionals who love the challenge of implementing and migrating customers from their Active Directory, Okta, and other identity management directories to the JumpCloud platform through a structured, efficient, outcome-based process while leveraging your expertise and all available JumpCloud resources. Solutions Architects at JumpCloud will have the opportunity to work with a wide variety of customers on structured engagements to provide a strong trusted technical bridge between JumpCloud and our customers, from the start of their implementation through to their continued expansion and use of JumpCloud. A Solutions Architect will develop a partnership with their customers to gain insight and operate at a high level to enhance their customer’s experience with JumpCloud.
What you’ll be doing:
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Gain a deep understanding of your customer’s environment and technical business needs through detailed and thorough discovery sessions.
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Help define applicable milestones for your customer’s intended use of JumpCloud.
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Develop and articulate a clear vision and plan to achieve those milestones.
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Partner with your CSM counterpart to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones for each customer you work with.
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Confidently provide technical guidance to our partners and customers through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond.
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Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion.
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Work closely with larger customer organizations on long-term or ongoing engagements.
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Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.
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Work hands-on in customer environments when applicable to execute migration or configuration tasks.
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Escalate and reproduce issues in-house and respond in a timely manner.
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Clearly and thoroughly notate customer interactions, goals and outcomes for your own reference and to share with internal stakeholders and peers.
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Test new customer use-cases using in-house and industry tools, and document the outcomes for customers and in our internal knowledge repository.
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Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal and external tools, to provide the most effective, world-class solutions for our partners, prospects, and customers.
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Assist with onboarding of new PS Team Members and share your SME-level knowledge internally and externally.
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Consult, plan, and execute implementations of JumpCloud alongside other PS engagements and projects as-needed.
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Provide regular feedback and stakeholder participation in process and tooling enhancements related to the delivery of Professional Services for our customers.
We’re looking for:
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A strong desire to see customers win and be successful at their jobs through the utilization of our Open Directory Platform software
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6 or more years experience in a prior SaaS, professional services, Directory administrator, or implementation role(s)
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Minimum 1 year of experience in a prior technical JumpCloud role, or equivalent experience with the JumpCloud admin console
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Deep technical expertise and a high aptitude in a customer-facing position
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Project management, time management & planning skills
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Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
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Strong oral and written communication skills
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Possesses a logical approach to problem solving
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Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments
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Willing to travel on-site to customer locations if required
Preferred Qualifications:
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Administrating or supporting Medium-to-Large scale SMB environments & architecture
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Microsoft 365 and AzureAD experience
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Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required
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Apple MDM, AD Device Management, AzureAD Connect, and Intune
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Okta administrative experience or certification preferred
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Google Workspace administrative experience
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AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch)
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Device Management - Windows, macOS, iOS, Android and Linux Operating Systems
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LDAP administration, troubleshooting, and maintenance experience
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Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba)
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In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC and SAML
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Scripting experience, PowerShell preferred
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User onboarding and offboarding
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Software systems setup and configuration experience
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Skills
As published by lever · 9 questions
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Pick from a list (9)
- Do you have consistent internet access?
- Do you have consistent access to power/electricity?
- Do you have consistent phone/mobile/cellular access
- Do you have access to a remote work environment that will allow me to work effectively during my working hours. This includes attending meetings, communicating via Slack and email, as well as other activities that are required as part of this role.
- Do you currently live in India?
- Are you legally authorized to work in India WITHOUT sponsorship or an employment pass?
- Are you fluent and able to conduct business in the English Language (both spoken and written)?
- What is your current notice period? We define notice period as the length of time for you to start your new role upon signing an offer letter.
- I acknowledge that I do not have permission from JumpCloud or any individual JumpCloud employee to record or transcribe any part of the interview process and by extension to share that recording or transcription in any forum. optional