Solutions Architect
Summary
A customer-adoption-focused Solutions Architect accelerating awareness and use of a DoD program's digital engineering, software factory, cloud, and AI capabilities through briefings, demos, workshops, and enablement content. Remote role serving U.S. government stakeholders; requires an active Secret clearance and 7+ years of relevant experience.
The combined organization operates as a multi-entity aerospace and defense technology and tech-enabled services and manufacturing enterprise positioned for scalable growth, operational excellence, and long-term value creation
RESPONSIBILTIES
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Develop and execute a stakeholder engagement and adoption strategy for the program’s capabilities.
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Build trusted relationships with government leaders, engineers, users, platform teams, and mission partners.
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Translate technical features into compelling mission use cases, outcomes, demonstrations, and success stories.
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Plan and deliver briefings, workshops, demonstrations, office hours, training sessions, and community events.
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Identify adoption barriers, user pain points, misconceptions, and organizational constraints and route them to the appropriate program owners.
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Create reusable messaging, presentations, playbooks, onboarding materials, FAQs, and technical narratives tailored to different audiences.
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Develop user communities and champion networks that increase peer-to-peer learning and sustained adoption.
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Capture customer feedback and usage evidence and help product and engineering teams prioritize improvements.
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Measure adoption through engagement, onboarding, usage, satisfaction, and mission-impact indicators.
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Coordinate with program management, architecture, product, software factory, and full stack teams to ensure demonstrations accurately reflect delivered capability.
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Represent the program at relevant government forums, technical exchanges, and industry events when authorized.
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Ensure planned hours are worked and recorded accurately in accordance with company and contract requirements.
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Identify and communicate opportunities that could lead to program, customer, or company growth.
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Ensure contractual deliverables are completed on time and meet or exceed customer expectations.
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Complete professional development planning and participate in required company and program activities.
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Build productive, positive professional relationships with customers, teammates, and mission partners.
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Perform other related duties as assigned.
KEY QUALIFICATIONS
Clearance: Active Secret required; TS/SCI preferred.
Education and Years of Experience: Bachelor’s degree or equivalent experience with 7+ years in technology adoption, customer success, technical communications, product management, engineering, training, or mission enablement.
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Ability to understand complex technical systems and explain them clearly to technical and nontechnical audiences.
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Demonstrated success building trusted customer relationships and driving adoption of new technology or ways of working.
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Excellent presentation, facilitation, storytelling, writing, and active-listening skills.
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Experience creating demonstrations, workshops, onboarding experiences, and reusable enablement content.
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Working knowledge of cloud, software factories, DevSecOps, digital engineering, or artificial intelligence.
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Ability to synthesize feedback into actionable themes without overpromising program capabilities.
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Comfort operating across organizational boundaries and with senior military, civilian, and industry stakeholders.
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Strong organizational skills and ability to manage a high volume of engagements and follow-up actions.
PREFERRED ADDITIONAL QUALIFICATIONS
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Experience supporting Department of the Air Force transformation, digital engineering, or software modernization initiatives.
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Background as an engineer, architect, product manager, trainer, or technical customer-success leader.
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Experience with DAF CloudWorks or comparable government software factory environments.
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Experience communicating responsible AI capabilities, limitations, governance, and adoption practices
Skills
As published by lever · 1 question
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Pick from a list (1)
- This opportunity requires an active Secret Security Clearance. Do you currently hold this?