Solutions Delivery Manager

You'll deliver onboarding, enablement, and advisory support to customers across the full lifecycle of their compliance journey with Elliptic products. You'll work primarily with regulated financial institutions, crypto-native organisations, and fintechs to operationalise financial crime compliance programs, navigate crypto asset regulatory obligations, and maximise ROI from Elliptic solutions. You'll play a hands-on role in delivering outstanding client experiences that accelerate adoption, ensure compliance confidence, and support long-term customer success.

Responsibilities

• Lead deployment and configuration of Elliptic's compliance and blockchain analytics solutions for enterprise customers, particularly in service-led engagements, ensuring alignment between technical setup, compliance use cases, and operational requirements
• Facilitate customer onboarding and enablement sessions, ensuring stakeholders understand how to configure, interpret, and integrate Elliptic tools into their existing workflows
• Deliver tailored advisory services related to crypto transaction monitoring, blockchain risk typologies, customer risk scoring, and regulatory obligations
• Own and manage the engagement, tracking all operational aspects to ensure delivery of scoped project milestones within agreed timelines and SLAs
• Provide transparent internal and client-facing updates on progress, issues, and risks
• Collaborate with Sales, Customer Success, and Product teams to ensure a smooth handover from sales to go-live
• Contribute to feedback loops for product enhancement
• Provide project coordination including agenda planning, documentation, follow-ups, and managing action items for implementation and service delivery engagements
• Contribute to the continuous improvement of delivery methodologies and playbooks by sharing client insights and lessons learned
• Stay up to date on crypto compliance trends, typologies, and regulatory changes
• Support the development of internal knowledge content, FAQs, and workshop material used by the broader services and delivery teams

Requirements

• Willing and able to work on-site with customers to support project delivery, foster collaboration, and build strong client relationships
• Operational experience and/or subject matter expertise in financial crime compliance, AML, or cryptoasset-related risk management
• Hands-on experience in delivering or supporting the implementation of compliance software or related technology solutions for customers
• Ability to interact confidently with customer compliance, risk, and operational stakeholders and translate complex requirements into actionable configurations or best practices
• Project coordination instincts with a strong sense of structure, accountability, and task management
• Excellent written and verbal communication skills for both internal documentation and externally-facing deliverables
• Experience working in a fast-paced, build-phase product company or scale-up environment, comfortable with ambiguity and problem-solving
• A passion for crypto and blockchain technology is strongly preferred
• Familiarity with blockchain forensic tools, crypto exchanges, or travel rule solution providers is a bonus
• Exposure to system integration or API-based technologies in compliance workflows is a bonus
• Practical knowledge of FATF guidance, OFAC sanctions, or global VASP licensing regimes is a bonus

Benefits

• Hybrid working with the option to work from almost anywhere for up to 90 days per year
• $650 remote work budget to set up your home office space
• $1,000 annual Learning & Development budget
• 25 days of annual leave plus 8 US Public Holidays
• Birthday leave
• 16 weeks fully-paid enhanced parental leave
• Comprehensive medical, dental, and vision coverage with generous premium contributions for you and your dependents
• 401k with company match
• Mental health support through Spill